News archive
19.11.2025Problems after the maintenance work
Dear Settlers,
At around 20:00, we rolled back some of the changes from today's maintenance after receiving numerous reports of issues accessing the game or missing access to the chat. The chat service will continue to run continuously without nightly restarts.
We apologise for any inconvenience this may have caused you and thank you for your patience.
Your CipSoft Team
19.11.2025Migration: United States of America (done)
Dear Settlers,
The migration of the following game worlds will take place soon: United States of America.
While they are being migrated, these game worlds and their website will be temporarily unavailable. Afterwards, the forum will remain deactivated for a short time.
| MAINTENANCE
This is the current plan, although it may be subject to short-term changes due to various dependencies!
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Day: Thursday, November 20
Game Worlds:
- United States of America (US), Zeus (World 1)
- United States of America (US), Ares (World 2)
Start: ~ 09:00 CET
End: ~ 20:00 CET
Adventures & Premium: Times will be extended
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If you encounter any new issues or problems on these game worlds after their migration which may be related to the migration, please describe them in the thread: CipSoft Migration Live Game Worlds: Technical Issues.
Please note that we will have to disable the PvP ranking and voucher redemption for all players throughout the entire migration phase.
Your CipSoft Team
19.11.2025Migration of the Payment System
Dear Settlers,
We have reached another milestone in the migration process of The Settlers Online. Starting today, we will gradually begin integrating The Settlers Online into our payment system.
Of course, we will proceed carefully and monitor every step on the way. We hope that you will not notice much of the transition itself and that gameplay will not be affected. Our plan is to have all countries transferred to our payment system by the end of November.
The country that we will start with today is Greece. For this reason, it is possible that it might temporarily not be possible to make any purchases from Greece in the Shop.
What will change?
Actually, not much. The layout will look very similar to the current one. We are convinced that you will get used to it quickly. You will find the shop in the same place on the website as before, and you will be guided through the payment process step-by-step, just as it is now, too.
All previously available payment methods will remain available. Local payment options may be found under aggregators such as Adyen, Paymentwall, and Xsolla.
We will keep you updated when the payment system is migrated for each country.
Please report any problems that may occur to our customer support team at: [email protected]
Thank you for your support!
Your CipSoft Team
18.11.2025Downtime for Maintenance (done)
Dear Settlers,
On Wednesday, November 19, we will perform technical maintenance between 10:00 and 11:00. During this time, the game will not be accessible.
Unfortunately, we discovered that the nightly system restart intended to stabilize the chat service has caused some unexpected negative side effects. Therefore, we will revert this change during the maintenance and make several adjustments to the chat service. Afterwards, the chat should function as usual while remaining reliably available.
We apologize for the brief disruption and thank you for your patience.
Your CipSoft Team
18.11.2025Migration: Spain (done)
Dear Settlers,
The migration of the following game world will take place soon: Spain.
While it is being migrated, this game world and its website will be temporarily unavailable. Afterwards, its forum will remain deactivated for a short time.
| MAINTENANCE
This is the current plan, although it may be subject to short-term changes due to various dependencies!
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Day: Wednesday, November 19
Game World:
- Spain (ES), Tierras Salvajes (World 1)
Start: ~ 10:00 CET
End: ~ 18:00 CET
Adventures & Premium: Times will be extended
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If you encounter any new issues or problems on this game world after its migration which may be related to the migration, please describe them in the thread: CipSoft Migration Live Game Worlds: Technical Issues.
Please note that we will have to disable the PvP ranking and voucher redemption for all players throughout the entire migration phase.
Your CipSoft Team
13.11.2025Login issues resolved
Dear Settlers,
yesterday we released a few adjustments, which you should notice most clearly when logging in.
You should now remain logged in for at least 7 days without having to enter your password again, provided you do not delete your browser cookies.
If you still do receive login prompts before the 7 days have passed, please contact us. You can easily reach our support team via email at: [email protected]
Your CipSoft Team
12.11.2025Extension of Halloween Event
Dear Settlers,
At the start of the Halloween Event, several issues related to the migration occurred on the German and English game worlds. While we were able to address these problems in a timely manner, we are aware of the impact they had on your game experience during the first days of the event.
Therefore, we will extend the Halloween Event for all German and English (UK) game worlds until November 23, 22:00 CET. Furthermore, the extension will also apply to the Czech game world that has not yet been migrated, since noticeable connection issues occurred there as well.
This means that the removal phase for these worlds will only start at that time. The date of the complete deactivation is still scheduled for November 30, 09:00 CET.
We would also like to take this opportunity to thank you once again for your patience and understanding!
Your CipSoft Team
11.11.2025Problems with the chat (Maintenance done)
Dear Settlers,
To address the ongoing issues with the chat, there will be brief maintenance work on the chat service over the course of the morning today. For this reason, chats on individual worlds may be temporarily unavailable.
Afterwards, the chats should then function reliably.
Starting today, we will conduct daily maintenance for the chat service between 3:00 a.m. and 5:00 a.m. During this time frame, the chat will be temporarily unavailable for a few minutes.
Your CipSoft Team
10.11.2025Downtime for Maintenance (done)
Dear Settlers,
On 11 November, the website will be temporarily unavailable between 09:00 and 10:00 CET due to maintenance work. In addition, there may be short interruptions in the game during this time.
This maintenance is necessary to resolve issues related to recurring login prompts.
We apologise for the inconvenience and thank you for your patience.
Your CipSoft Team
03.11.2025Downtime for Maintenance (done)
Dear Settlers,
Due to technical maintenance on already migrated servers, these game worlds will be unavailable for about an hour on Tuesday, November 4.
We are releasing a number of adjustments to further address the issues from last week and improve your gameplay experience.
This includes measures to stabilise login, game sessions, and chat, as well as to reduce the increased number of zone crashes. In addition, the login via Ubisoft Connect should then stay active for a longer time, unless browser cookies are deleted regularly or deliberately.
We have also identified the cause of missing generals and will implement a fix. Generals that already went missing should have found their way back home by now. If you are still missing generals, please contact our customer support via email: [email protected].
Maintenance:
- Day: Tuesday, November 4
- Game Worlds: Already migrated game worlds (UK, DE, FR, NL, IT, RO, GR)
- Start: ~ 09:00 CET
- End: ~ 10:00 CET
- Adventures & Premium: Times will be extended
The following issues will also be addressed:
- The size of the Mountain Clan Colossus was increased to 4x4 by mistake with its last adjustment. The size will be reduced to 3x3 again so it should no longer block productions nearby.
- Some players were not able to purchase the Leathery Box at the merchant due to limits not being adjusted properly. This will be fixed so that they should able to buy the bundle.
Your CipSoft Team
