To redeem any vouchers included in PC box editions or “Die Siedler Online” epay cards that are still valid, please contact Support at [email protected]. Please include the following information in your email:

• Avatar name and game world

For vouchers included in PC box editions:

• Voucher code
• Photo of the voucher as an attachment

For “Die Siedler Online” cards:

• Card code and PIN
• Photos of both the front AND back of your card as attachments – the PIN must have been scratched off and be visible
• If available, a photo of the receipt as an attachment

Please note that “Die Siedler Online” epay cards expire after three years and can no longer be redeemed after that time.

As these cards cannot be purchased anymore since November 2025, we will no longer accept any cards after October 31, 2028.

The code on the game card is used to unlock gems. You can trade these in the game for valuable objects that will help you expand your settlements or improve your cities.