Dear settlers,

Since yesterday evening, there has been an increase in connection interruptions and problems to access the game. We are already investigating this issue and are working on a solution together with Ubisoft.

Update I May 15, 2025: The cause of the issue has been identified and resolved. Should similar problems recur, we will of course investigate the situation again to find a swift solution.

Update II May 15, 2025: Affected players will be compensated with 1 Premium day next week.

We apologise for the inconvenience this may have caused you and thank you for your understanding.

Your CipSoft Team!

Dear settlers,

About a month ago, we announced that CipSoft is taking over the operation and development of The Settlers Online. You welcomed us with open arms, words of encouragement, great interest, and thoughtful advice. We truly appreciate that, thank you! Your support means a lot to us.

Since then, we have collected your questions about the change, our plans and the future. Today, we want to offer some answers, published as FAQs in the forum. In many aspects, we cannot provide you with concrete details yet since many decisions are still open. Nonetheless, we hope we can give you a general idea of the road ahead and the path we want to walk together with you.

This journey will not always be smooth sailing. We are confident, though, that we will overcome the challenges ahead together to keep The Settlers Online alive, developing and shaping its future with and for you.

We also have important information concerning support requests. You can find it in the FAQs as well:

Customer Support is now handled by CipSoft. Until further notice, the best way to reach our support team is via the new email address tso-support@cipsoft.com. The contact form on the website will also remain available and should especially be used for payment issues. For all other topics and problems, we recommend using the new email address.

Important: If you submitted a ticket before May 1, 2025 and are still waiting for a response, please send us your request again using the new email address tso-support@cipsoft.com. All tickets submitted on or after May 1, 2025 will be processed so there is no need to resend those.

With that being said:
There is a lot to do. Let us get started. We are looking forward to it!

Your CipSoft Team

Dear settlers,

Not everything went smoothly during the Easter Event. We have looked into your reports about the waiting times in the event questlines. We understand that this made it difficult to complete all of them in time. This was not intended and we are sorry that this issue occurred.

Therefore, we have decided that all players above level 17 who were online during the event will receive 350 Stripy Eggs as compensation. We plan to send them out within the course of this week.

Thank you for your feedback and your patience!

Your CipSoft Team

Dear settlers,

Nearly a month has passed since we announced together with Ubisoft that CipSoft is taking over the operation and future development of The Settlers Online. At the time, we briefly introduced ourselves in a letter to you.

Today, we are reaching out to you directly through this news article. This first visible step feels special to us. We are curious and excited about what lies ahead, and we look forward to walking this path with you. To be honest, we are also a little nervous, as we approach this task with a great deal of respect and responsibility.

Much is still new to us. We did not develop the systems, tools, or processes surrounding the game ourselves, so there is a lot we need to learn. We also want to get to know you, the community that has been at the heart of The Settlers Online for so long, and find out more about your wishes, needs, and expectations. It will, however, take time for us to become familiar with everything. We hope we can count on your understanding, since not everything will go smoothly from the start.

We have been following your comments closely since the announcement. We are aware that many of you still have open questions. We are currently preparing an FAQ, which we plan to publish in the course of the next week, both in German and English. We will, of course, inform you through a news article as soon as it is ready.

There is also something important we want to inform you about:

We want to ensure that you can find news about The Settlers Online quickly and reliably in one consistent place. To keep communication clear and manageable, we will focus on German and English moving forward. This means that news will only be published on the German and the English website (UK), and we will only post in the corresponding forums.

We understand that this change may not be easy for everyone, especially if news articles are no longer provided in your preferred language or on the website you use to play. Also, the current login structure leads to limitations for posting in the German and English forums. Unfortunately, this is not something we can resolve quickly. Nevertheless, we want you to continue to feel part of the community and to stay informed despite this hurdle. We are taking your perspective seriously and will look for long-term improvements.

Until the FAQ is ready, we invite you to visit the German and English forums to meet Mirade, who, together with her team, will be taking care of the community management from now on.

Kind regards and happy settling,

Your CipSoft Team

Dear Settlers,

As this year's Easter Event is just around the corner, it's time to feast your eyes on the newly published Dev Diary and find out more about the upcoming features:

• Original Easter Basket Colour: Obtain the original colour scheme!
• New Buildings: Coffee Shop, Efficient Advance Toolmaker and Storage Basket!
• New Upgrades: Flower Blossoms Residence & Storehouse!
• Event Calendar Tweaks: Improved Event Calendar!

Read all the ins and outs of this year's Easter Event in our Dev Diary!

Happy egg-hunting!
Your "The Settlers Online" Team

Dear Settlers,

This game update includes the technical implementation of this year's Easter Event, which will begin spreading the love on April 14th!

Read more about the version as well as a sneak peek at what's new in this year's Easter Event in our full Change Log on the forum!

Happy Settling,
Your "The Settlers Online" Team

Dear The Settlers Online Community,

Today marks a historic date for The Settlers Online. After 15 long and eventful years, Ubisoft Düsseldorf is handing over the reins to CipSoft, a new, trusted partner who will continue operating and developing the game.

This is a bittersweet moment for us, as The Settlers Online has and will always be a very special game for us. Its launch back in 2010 was a huge milestone for our studio and has had a significant impact on our growth and success.

Just as importantly, it kickstarted an exciting journey which we embarked on together with all of you, The Settlers Online community. Together, we made tons of great memories, engaged in inspiring discussions and – last, but certainly not least - played The Settlers Online. We are incredibly grateful for having experienced so many great moments with you both inside and outside the game.

However, the time has come for us to pass the torch to a new partner. We want to see the game grow further and evolve, and there is no doubt for us that CipSoft will be up more than to the task.

This journey is far from over! We’d be thrilled if you could show our friends at CipSoft the same openness that has characterized our time together. We’ll be proudly watching from the sidelines, knowing that you and CipSoft will work together and allow The Settlers Online to reach new heights.

If you want to learn more about CipSoft from the team itself, check out this forum post. Meet the new team and find out more about their plans and ambitions for TSO.

Again, we want to thank you from the bottom of our hearts and wish you all the best with The Settlers Online going forward.

All the best,
Your TSO Community-Team

Dear settlers,
The following activities may currently lead to unforeseen issues.

• Opening guild festival packages leads to the Locked Zone Update: this issue was fixed in the 22/01/25 update.

• Sending out General Brohman can remove recruit mercenaries from the starmenu

To avoid this security lockdown, we ask you not to send General Brohman on adventures at the moment!

As soon as a solution has been implemented, you can send General Brohman as usual.
If you already have a locked zone, it will be automatically fixed by a nightly script.

Thank you for your understanding and patience!
Your "The Settlers Online" team

Dear Settlers,

Welcome to the second edition of our Mayor’s Update: the Mayor’s Update will provide you with a recap of what happened in the previous month and will also give you some insights into what the team is working on with sneak peeks into developments ahead.

Read the full post over on our forum and don't forget to let us know what you think!

Happy Settling,
Your "The Settlers Online" Team

Dear Settlers,
Now that the vast majority of our players have successfully migrated their Facebook accounts to our Ubisoft Connect accounts, we will be fully deactivating the option to log in via Facebook by removing the option on our websites.

Since January 2023, we've provided a migration system to move those who still used Facebook over to Ubisoft Connect. If you want to return to the game and originally used a Facebook account, or have any issues relating to migrating an account, please don't hesitate to contact our Support Team!
Happy settling,
Your "The Settlers Online" Team