Dear Settlers,

On Tuesday, July 21, all game worlds will be temporarily unavailable. We will implement a fix for the issue that was described on the homepage on Friday, July 17, in this time frame. 

• Day: Tuesday, July 21
• Game Worlds: All game worlds
• Start: ~ 09:00 CEST
• End: ~ 10:00 CEST
• Adventures & Premium: Times will be extended

Your CipSoft Team

Dear Settlers,

We are aware of a bug that may cause surplus resources, which have been transferred into the star menu following the cancellation of a production order, to vanish after the fact under certain conditions.

We are currently testing a fix for this issue internally and plan on implementing this solution in the coming week.

Please be aware that until then you may lose any resources that have been refunded due to the cancellation of a production order if you do not have the necessary storage capacity to absorb them. We recommend adjusting your gameplay until the fix has been implemented to protect yourself from any losses.

Your CipSoft Team

Dear Settlers,

As mentioned in our Anniversary Event 2026 Preview, we have taken this opportunity to take a closer look at some existing pieces of content that currently do not fulfil their potential and have little impact on your experience.

We have implemented some bug fixes and balance adjustments to make this content more interesting for you. These changes are set to come to the game alongside the event. For this particular balancing pass we have made changes to the Art Museum, Elder Tree Lighthouse, Coffee Shop, Stone Depot, Witch Coven, Retirement Village, Jewel Crafter Workshop, and Outdoor Canteen. You can find the detailed list on the forum.

You will be able to test these adjustments alongside the event on the test server. Feel free to share your feedback with us on the forum. The developers have shared some thoughts behind these changes there as well.

Your CipSoft Team

(Anniversary Event 2026: Preview 2/2)

Dear Settlers,

The Anniversary Event is coming to the test server next week, so we want to give you a peek at the upcoming content before we start cutting the cakes:

The brightest minds of your military gather in the Command Centre to invent new tactics that can turn the tide of battle. The buffs produced here affect an entire island for a short time and will inspire your soldiers to do great deeds. Cannoneers supplied with Grapeshot can devastate the enemy lines with splash damage, while a classic Diversion transforms your Recruits into an insurmountable obstacle, buying time for other divisions to pull off crucial manoeuvres.

Establishing effective drills takes time, so it is best to protect your strategists from spying eyes by establishing a security perimeter using Watchposts. These support decorations increase the production speed of buffs in the Command Centre.

What else is necessary to do good work? A full belly, of course! The Cooking Supplies Wagon will help with that. This support decoration reduces the cooldown time of the Outdoor Canteen and increases the production speed of the Smokehouse.

If that is not yet enough for everyone to eat their fill, the Smokehouse Tribute will consistently produce Smoked Fish Steaks. It might be best not to ask for the recipe, though.

The Efficient Crossbowsmith will make your arms industry more sustainable. While unable to match the sheer output of regular Crossbowsmiths, these workyards require fewer resources to outfit your armies with the necessary equipment.

A third support decoration joins the fray in the form of the Blasting Cart. This structure increases the production speed of the Stone Depot and the Artificer Study.

But we are not only celebrating The Settlers Online in this Anniversary Event: The Settlers 2 turned a venerable 30 years old in 2026! Many of you will have great memories of this beloved entry into the series, and so do we. To pay tribute to The Settlers 2 and soak in nostalgic feelings together, we have prepared a thematic quest chain as well as a new skin for the Mayor's House.

Goodies galore await in the event calendar, including Premium Days, the Iron-Willed Geologist, the Granite Mason Tribute, and the Stone Depot. Thanks to an expansion of the event mechanics, you will get to collect Commendations and exchange them for items from previous Anniversary Events at the Merchant. To round things out, we took the opportunity to look at some existing content and polish it up a little in time for the celebrations.

We will put out an announcement once the event is live on the test server and you can try out the new content for yourself. You can find additional details on what is to come on the forum.

Your CipSoft Team

(Anniversary Event 2026: Preview 1/2)

Dear Settlers,

On Wednesday, July 15, the game will be temporarily unavailable due to clean-up work following the Summer Event.

• Day: Wednesday, July 15
• Game Worlds: All game worlds
• Start: ~ 09:00 CEST
• End: ~ 14:00 CEST 15:00 CEST
• Adventures & Premium: Times will be extended

This update marks the beginning of the next phase of the account migration process. Players, who have not yet migrated their account, will receive daily reminders to do so when logging in.

Your CipSoft Team

Dear Settlers,

A few months ago, we announced that we would tackle one of the most prevalent feature requests in The Settlers Online: a mass sending function for explorers. Since then, we have gathered your feedback on this topic, settled on a concept, and started to lay the technical foundations for its implementation.

We emphasised from the start that we wanted to see this feature's development through together with you. That is why we want to make an exception and take you behind the scenes to give you a peek at what we have planned.

You can find this update on the forum, where we would like to invite you to give us your feedback on the direction of the feature.

We are looking forward to your opinions!

Your CipSoft Team

Dear Settlers,

We want to ensure that important news and updates in regards to The Settlers Online reach you in a reliable manner. To provide broader coverage, we are thinking about complementing our communication channels with an official WhatsApp channel broadcasting in English.

Naturally, an expansion of the existing communication channels only makes sense if there is a need for it in the community. That is why we have opened a poll on the forum, in which you can participate to provide us with your feedback.

We are looking forward to hearing your opinions!

Your CipSoft Team

Dear Settlers,

The Summer Event is coming to the test server next week, so we want to provide you with a quick look at the upcoming content:

High demand for trophies and medals to reward the participants of sports events is driving demand for ore of all kinds. Enterprising researchers have come up with a new ore refinement process to satisfy these needs. Using these techniques, the Industrial Ore Refinery can consume Industrial Ore Refinery Fuel to refine any ore put into its production line, outputting higher quantities of it. Establishing these production lines is a challenge, however, since know-how gained through adventures in all corners of the world is required to unlock this quantum leap in ore production.

Rich resource deposits remain the foundation of ore production, and that is where the Titanic Geologist comes into play: He discovers Titanium Deposits three times the usual size and additionally has the chance to find Titanium Ore refills as well as Titanium Hen Egg Laying Stimulant to enhance the Titanium Hen's production capabilities. Though he carries himself with the dignified bearing of a Greek statue, the Titanic Geologist is supposed to be quite hot-tempered. Witnesses report him shouting "Egg Laying Stimulant. We require Egg Laying Stimulant!" during his surveys.

Far removed from this industrial hustle and bustle, the Offshore Lighthouse is the perfect place to spend some relaxed summer days. This 2x2-sized residence can be constructed on water building slots and provides additional population capacity, daily Fish Shoal refills, and a cooldown reduction for the Elder Tree Lighthouse.

A good summer break requires adequate entertainment, and the realms of the continent are preparing just the thing: A prestigious sports competition pitting the best teams of each realm against one another to crown a champion. Having applied as a host for the games following some encouragement by your king, you are being roped into a brand-new event questline full of intrigue, corruption, and justice in which your decisions will be more impactful than ever before.

Speaking of competitions: The merchant has expanded his stock of Flowerbed Flags to offer Settlers a wider variety of countries to represent on their islands. The event calendar will once again provide you with goodies on every day of the event. You can grab a whole bunch of reading material to keep your specialists busy while sunbathing, stock up on Industrial Mines to kickstart your ore production, and choose between a Prospector Workshop and Jewel Crafter Workshop, both of which craft various buffs.

We will put out an announcement once the event is live on the test server and you can try out the new content for yourself. You can find some additional details on what is to come on the forum.

Your CipSoft Team

Dear Settlers,

You can now migrate your The Settlers Online account from Ubisoft Connect to a CipSoft-based system.

Since the login page underwent some changes as part of this process, we want to give you a short breakdown on how to log in from now on.

Please follow these steps to log into TSO and migrate your account:

1. Click the "Ubisoft" button on the right side of the login page, enter your credentials, and click "Play Now" to log in.
2. Navigate to the "My Profile" section on the left side of the homepage and select the option to migrate your account.
3. Enter the email adress you normally use to log in.
4. Set a new password with at least eight characters, including at least one uppercase letter, one lowercase letter, one number, and one symbol.
5. Accept the terms of service.
6. Accept the privacy policy.
7. Confirm the migration.

Once you have migrated your account, you can use the "Login" button, which is located on the right side of the login page above the "Ubisoft" button, to log in with your newly-created credentials.

You can find more information on this topic in the announcement on the homepage as well as in the forum, where you can also find some screenshots to assist you.

Your CipSoft Team

Dear Settlers,

During the maintenance work done in the previous week, we have closed some old system vulnerabilities, which could be exploited to perform illegitimate activities in The Settlers Online by using unauthorised software.

We are currently investigating a number of noticeable accounts in this context to determine their involvement in said behaviour on an individual basis. Furthermore, we are currently looking into the potential impact of unauthorized software use on the stability of the game servers. Accounts that can be proven to have committed acts violating the rules with the assistance of unofficial software will be banned temporarily or permanently.

We would like to take this opportunity to stress that users playing TSO through unauthorised third-party software do so at their own risk and forfeit their right to receive assistance from our customer support. If damages are incurred by any party due to the use of unofficial software, the responsibility lies solely with its user. This includes impacting the game servers and therefore the accounts of other players. Since the risks of employing such third-party software are widely known, ignorance does not protect from consequences.

Your CipSoft Team

Dear Settlers,

It is hard to believe, but we are already nearing the first anniversary of The Settlers Online coming under CipSoft's wings. This has been a challenging, educational, and satisfying time for us all at once. Digging into such a storied project as TSO and keeping it running at the same time is a bit like wandering through a labyrinth: Sometimes you hit a dead end and have to turn back, progress seems to crawl to a halt, and creating an accurate map to navigate by is a frustrating process that requires much effort.

Steps like the server migration, integration of MultiPayer, fixing historical issues, and the upcoming switch of the account system are not exactly exciting, but they are an important foundation for our future plans with TSO. To build this future, we have doubled the headcount of the developer team working on TSO since the takeover and are continuting to look for reinforcements. Of course, growth does not magically result in new content sprouting out of the ground: Onboarding new members and creating efficient structures consumes time and energy without leading to results that are immediately visible to you.

It is within this context that we want talk about our goals for 2026, the scope of which may appear rather humble to you. But what we want to avoid is promising too much, too quickly. We want to be realistic and take our time laying those important foundations, giving us the best possible starting point for the future.

In the wake of the account migration, we want to reactivate some existing functions that had to be disabled during the takeover phase and give the homepage a thorough rework. Aside from a more modern and user-friendly design as well as strengthened security, we are mainly aiming for performance gains in this area, which will be to everyone's benefit. The forum will remain as it is for now, though we are aiming to modernize it in the future.

You can expect the entire annual event calendar to play out as usual, though we will continue to sprinkle in some of our own flair to keep things fresh. In addition, we remain committed to fixing known issues and improving the game's performance. For example, we recently exorcised the tech demons possessing Brohmann, the Raider, making him usable without any danger to the contents of your star menus at last.

In regards to new features, we have put one of your biggest wishes at the top of our priority list: the mass sending of specialists. We are currently evaluating all the existing concepts and suggestions around this function and plan to make whichever we end up choosing the first new feature we develop.

When it comes to substantial additions of fresh content, we will have to ask you for more patience. Of course, that does not mean that we do not have a couple of smaller surprises up our sleeves that you can look forward to.

Thank you for your continued support!

Your CipSoft Team

Dear Settlers,

As part of The Settlers Online's transition to CipSoft, we have already announced a switch of the game's login system away from Ubisoft Connect to an account system dedicated to TSO in order to ensure secure and stable access to the game for the future. We have worked on this process over the past weeks and are now ready to take this step together with you.

We will start off with the United States of America on March 4, followed by all other territories on March 11. The homepage may be unavailable for a few minutes during the rollout between 09:00 and 09:30 CET. From that point onward, you will have the opportunity to migrate your TSO account from Ubisoft Connect to CipSoft.

We have made this process as seamless as possible: After logging in as usual by clicking the Ubisoft button on the login page, navigate to your profile on the homepage and select the option that allows you to migrate your account. Upon choosing this step, all you have to do is enter your email address and create a new password. After confirming your agreement to the terms of service and acknowledging the privacy policy, you will have successfully migrated your account and will be able to use it to access the game. We have prepared a step-by-step guide to this process in the forum. Once you have switched over to CipSoft's system, you will no longer be able to use your Ubisoft Connect account to log in and play TSO. Naturally, this will not impact your Ubisoft Connect account in any other way.

In case you are playing in several territories, be aware that you will have to migrate your account separately for each region. Please note that after the transition, the top bar on the homepage will once again display your player name if you are logged in, which could be different from the account name shown there now.

While logging in via Ubisoft Connect will remain possible for some time, the system will be completely decoupled from TSO in the future. We will give you a heads-up before the game becomes inaccessible through Ubisoft Connect, but we are kindly asking you to take part in the transition process as soon as you can to avoid any potential issues down the line.

We would like to thank you for your patience and understanding up to this point and, once more, warmly welcome you to CipSoft!

Your CipSoft Team

Dear Settlers,

As the year draws to a close and the holiday season approaches, many of us are starting to slow down and take a moment to reflect. It is a good time to look back on the past months, since it has been quite an eventful year for The Settlers Online.

When CipSoft took over the development and operation in spring, a period of transition began for all of us, and with it also a time of getting to know each other. Step by step, we worked towards migrating the game and integrating The Settlers Online into our infrastructure, so that we can then fully focus on maintaining and developing the game further. Along the way, we had to overcome some obstacles and turbulences, but we made it together: The Settlers Online has successfully arrived at CipSoft.

Therefore, we would like to welcome you and The Settlers Online once again to CipSoft and thank you for your support. Your enthusiasm for the game, your openness, and your interest in its future have encouraged us. And your patience and understanding carried us, especially during the challenging server migration, when things did not always run smoothly.

As a small token of our appreciation, we have sent each of you a welcome package. Among other things, it contains three Royal Restitution buffs, which you can activate on your home island to grant yourself effects similar to the Prestigious Friend Buff for one day.

To collect the package, log into the game until February 02, 2026, 09:00 CET. We hope you enjoy it.

We are now looking ahead to a new year full of opportunities. We are determined and ready to focus more closely on developing the game, as well as on your wishes and needs, so that together we can preserve The Settlers Online as the special and unique place it is.

We wish you a wonderful festive season and a great start to 2026!

Your CipSoft Team

Dear Settlers,

Following yesterday's final migration of the game worlds, the process of the integration of Settlers Online into our payment system MultiPayer was also successfully completed. 

Not much has changed for you. You will find the Shop in the same location, and you will be guided through the payment process step by step, just as before, too. There are also no changes regarding available payment methods. Local payment methods can be found under aggregators such as Adyen, Paymentwall and Xsolla. 

To celebrate this milestone, there is a Happy Hour until Sunday, November 30, 00:15 CET. 

Please report any issues that may occur to our customer support team at: [email protected]

Thank you very much for your support!

Your CipSoft Team