News archive
29.07.2025Login Issues with Uplay Resolved
Dear Settlers,
This afternoon, there were temporary login issues with Uplay. These were resolved by Ubisoft around 17:00 CEST. If you are redirected to the Ubisoft website after login, you may have to clear your browser history.
Your CipSoft Team
28.07.2025Anniversary Event on Test Server
Dear Settlers,
Today, the Anniversary Event has been deployed on the test server. There, you can take a look at the event before it officially starts on August 11, 2025. Soon, we will also provide a compact overview of what is new and what has changed.
Have fun testing!
Your CipSoft Team
23.07.2025Venture Adventure Season
Dear Settlers,
Captain Sonya Graham is in high spirits and invites you to come along for a few adventures.
Hop aboard and benefit of a +100% boost on all resources, refills, and experience points from ventures (excludes seasonal event ventures).
- What: Venture Adventure Boost
- When: Jul 25, 10:00 CEST - August 4, 10:00 CEST
Are you in?
Your CipSoft Team
22.07.2025Downtime for Update (done)
Dear Settlers,
on Wednesday, July 23, a new game version will be deployed. During the implementation of the update, the game will be unavailable.
- Day: Wednesday, July 23
- Game Worlds: All game worlds
- Start: ~ 08:00 CEST
- End: ~ 14:00 16:00 CEST
- Adventures & Premium: Times will be extended
After this update, the zone-wide buff "Bucket of Candy" will also affect the Efficient Platinum Smelter, and the buffs of the Ice Skating Lake will also affect the Jewel Crafter and the Prospector Workshop. An issue will be fixed that prevented the Balanced Geologist from refilling iron and copper deposits. Moreover, the Summer Event will be cleaned up.
Your CipSoft Team
16.07.2025Current Migration Status
Dear Settlers,
Many of you have been wondering how the migration of The Settlers Online is progressing. While preparations are well underway, most of the work until now has taken place behind the scenes. Therefore, we would like to give you a brief overview of the current status.
We understand that some of you would prefer details or hope for concrete news about the future development of the game. However, with a project of this scale and complexity, many things still require coordination, remain subject to change, or are of a confidential nature. There are numerous dependencies and links that are influenced by a wide range of factors, and their full scope is difficult to assess from outside. Reliability is important to us, so we focus our communication on relevant topics for which we can provide solid information.
The goal of the migration is to transfer all servers and game data to CipSoft's systems and to detach them from Ubisoft's infrastructure. For example, we will switch to a system with separate accounts for The Settlers Online in the future, replacing the current Ubisoft Connect accounts. Ubisoft will soon inform you by email about the terms under which your data may be handed over to CipSoft. If you do not want your data to be transferred, you will have 30 days to object. In that case, your game data will then be deleted.
Our technical team is currently busy preparing the migration of the servers and the game data. This includes, for example, setting up the infrastructure for The Settlers Online at CipSoft. They are also building an internal test system to be able to test the relocation thoroughly, so that the actual migration can run as smoothly as possible.
Our overall aim is to minimise game disruptions caused by the maintenance work required for the migration. Hence, the first possible time window for the server transfers is the period after the Anniversary Event and before the start of the Halloween Event. However, since this depends on various factors, we currently cannot guarantee that the migration will actually take place during that window. We will let you know as soon as we are certain whether that timeframe is feasible.
We are already taking care of the community management. For now, we are using the existing structures to keep you informed and to stay in touch with you: the news section and forum on both the German and English websites. In the long term, we want to create a central and consistent place for game information, news, and communication that is easy to access for all of you and reliably available.
Our support team is already assisting you together with Ubisoft staff as far as possible at this stage. While we do not have direct access to the game servers and data yet, we are working with Ubisoft to improve the situation.
The part of The Settlers Online team that chose to join CipSoft is continuing its previous work on the game. At the same time, we have formed a team of experienced CipSoft members in Regensburg who are now getting familiar with the game code and design.
We hope this short overview gives you a bit of direction and helps to put the current stage of the migration in context. We would like to thank all of you again for your support, your patience and your understanding. We look forward to the future of The Settlers Online and our journey together.
Your CipSoft Team
10.07.2025Forum Temporarily Unavailable (resolved)
Dear Settlers,
we had to deactivate the UK forum due to a technical issue. Together with Ubisoft, we are alreading looking into this matter. The forum will be back as soon as the issue is resolved. Please excuse the inconvenience.
Your CipSoft Team
17.06.2025Compensation for Recent Login Problems
Dear Settlers,
Due to the login problems on the past weekend, all players will be compensated with 1 Premium Day. This will be issued in the course of tomorrow, Wednesday, June 18. We once again offer our sincere apologies for the inconvenience these login issues have caused and thank you for your understanding.
Your CipSoft Team
14.06.2025Login Problems Resolved
Dear Settlers,
the login problems are resolved and the TSO services are running normally in all regions again. We will continue to monitor game performance to make sure you will be able to enjoy the upcoming event without any further issues. We regret any inconvenience resulting from these problems.
Thank you for your patience!
Your CipSoft Team
12.06.2025Updates and Changes for Summer Event
Dear Settlers,
yesterday's update included the technical implementation of this year's Summer Event.
For a concise summary of what is new and what has changed compared to 2024, have a look at the overview in the forum. The key changes are:
- Overhauled Event Calendar
- New Building: Efficient Platinum Smelter
- New Building: Jewel Crafter Workshop
- New Building: Prospector Workshop
- New Specialist: Vesy, the Clueless Digger
- New Upgrades: Classy Hotel
- New Shop Bundles
The Summer Event will kick off on Monday, June 16. Get ready!
Your CipSoft Team
11.06.2025Extended Downtime (done)
Dear settlers,
Unfortunately, the current downtime for the implementation of the summer event has to be extended again due to technical issues. Another reason for the extension was an important and urgent bug fix. At the moment, we expect the downtime to continue until approximately 19:00 CEST.
Unfortunately, another downtime for all game worlds is needed tomorrow in order to carry out clean-up operations:
- Day: Thursday, June 12
- Game Worlds: All game worlds
- Start: ~ 08:00 CEST
- End: ~ 12:00 CEST
- Adventures & Premium: Times will be extended
Please accept our apologies for the delay and the additional downtime.
Your CipSoft Team!