Dear Settlers,

On Wednesday, October 14, the game will be temporarily unavailable to implement bug fixes.

• Day: Wednesday, October 14
• Game Worlds: All game worlds
• Start: ~ 09:00 CEST
• End: ~ 10:00 CEST
• Adventures & Premium: Times will be extended

This update contains the following changes:

• Messages in regards to Shady Dealings bids can now be deleted individually.
• Fixed a bug that caused wrong costs for bids to be displayed in Shady Dealings.
• Fixed a bug that caused "Advanced Health Insurance II" from the Grand Field Hospital to restore a lower number of Elite Soldiers than intended.
• Fixed a bug that prevented area buffs from affecting the Arctic Titanium Mine.
• Fixed a bug that prevented buffs from affecting the Efficient Crossbowsmith.
• Fixed a bug that caused "Smooth Easter Egg Logistics" to increase the number of received Commendations.
• Buffing the Efficient Platinum Smelter now counts towards progressing the quest "Buffing the Metal Production" from the quest chain "Dora's Letters".
• The cost to produce decorative Christmas trees in the Rarity Provision House for the quest "Brighten the Settlement" has been reduced from 24,000 Gold to 2,400 Gold.

Your CipSoft Team

Dear Settlers,

Please note that the contact form to reach our customer support will not be available temporarily starting on Thursday, October 08, at around 15:00 CEST. The responsible technical works will likely last until Friday, October 09, at around 10:00 CEST.

You will still be able to reach our customer support via email at [email protected] during this time.

Your CipSoft Team

Dear Settlers,

The test server has opened its gates once more, kicking off our dress rehearsal for the Halloween Event 2026. This test is planned to run until October 26, 2026.

As a reminder, the following dates have been determined for the Halloween Event on the regular game worlds:

• Event start: October 26, 10:00 CET
• Removal phase start: November 16, 10:00 CET
• Deactivation: November 22, 22:00 CET

You can find more information about the upcoming event on the forum. Please use the linked thread to share your feedback and bug reports with us.

Your CipSoft Team

Dear Settlers,

On Wednesday, October 07, the game will be temporarily unavailable to implement a few bug fixes.

• Day: Wednesday, October 07
• Game Worlds: All game worlds
• Start: ~ 09:00 CEST
• End: ~ 11:00 CEST
• Adventures & Premium: Times will be extended

This game version contains the following bug fixes:

• Fixed a bug that caused some English terms to be used for the Tavern in the German language version.
• Fixed a bug that caused wrong information to be displayed in the Guild Market vote.
• Fixed a bug that caused the filter and search options in the Tavern to become unresponsive.
• Fixed a bug that caused the names of certain loot boxes not to be displayed when opening them.
• Fixed a bug that caused the costs of some items in the Merchant to be changed unintentionally.
• Fixed a bug that prevented players from logging into the game under specific conditions.
• Fixed a bug that caused significant delays when interacting with the game under specific conditions.

Your CipSoft Team

Dear Settlers,

The release of Comfort Update #1 led to the unexpected appearance of a few bugs, some of which affected the Guild Market. For a short time, one of these bugs could be exploited to gain an unfair in-game advantage.

We want to take this opportunity to remind everyone that we not only consider abusing bugs in this manner a violation of the rules, but also neglecting to inform the developers about discovered bugs immediately.

In this case, we have negated any advantages gained by the exploit of bugs during the second downtime on September 30 in addition to quickly solving the issue itself. We reserve the right to punish any players, who intentionally exploit bugs and do so on a large scale, in order to guarantee fairness for all players.

We are currently working on a package of fixes for other issues that made their way into the game during the recent update. We would like to thank all players, who are contributing to our efforts to improve The Settlers Online for the entire community.

If you are interested, you can find more information on our bug fixing process on the forum.

Your CipSoft Team

Dear Settlers,

On Wednesday, September 30, the game will be temporarily unavailable for a second time due to an urgent bug fix. We are correcting a problem with the Guild Market in this time window.

• Day: Wednesday, September 30
• Game Worlds: All game worlds
• Start: ~ 11:00 CEST
• End: ~ 13:00 CEST 14:00 CEST
• Adventures & Premium: Times will be extended

Apologies for the inconvenience and thank you for your patience!

Your CipSoft Team

Dear Settlers,

We are inviting you to the dress rehearsal for the Halloween Event 2026 over on the test server in the coming week. Here is a quick look at what you can expect to find in the next event.

Alchemists are cooking up potent formulas in the Laboratory of Questionable Experiments with the purpose of accelerating your mining operations. Miners have testified that the rocks they are hitting all day somehow appear to be softer thanks to these concoctions. The most potent elixirs even uncover previously hidden mineral caches to allow mining operations to keep going on for longer. Our research has shown a probability of 98% for these stories not being mere hallucinations triggered by toxic fumes.

Some aspiring geologists have been so taken by these developments that they now style themselves Alchemical Geologists. They require more time to find deposits, but a thorough treatment with alchemical essences allows miners to excavate these discoveries faster than would normally be the case. Sometimes these mad geniuses even manage to transmute some of the discovered metals into Gold Ore – a process usually accompanied by crazy cackles that echo in the mountain valleys.

The old ladies in the Witch Coven appear to be motivated by the rivalry with these alchemists, throwing themselves into the creation of a new Dark Ritual – even if that unleashes a new Curse on the world. First, though, these so-called bakers require a bit more room to store all those additional ingredients.

Understandably, not everyone is comfortable with these developments, so the emigration queue at the Harbor is getting longer and longer. Fortunately, the long awaited agenda for infrastructure week has finally turned up and contains plans for an expansion of the Harbor. In addition to that, Bell Buoys will be placed along the coast to speed up ship traffic and thereby increase the Harbor's production speed.

The event calendar is all treat, no trick: Among other things, a Weathered Notebook, a Cursed Tower, a Witches' Effigy, and Lord Dracul await you. Rounding out this edition of the Halloween Event are a handful of fresh achievements and a spooky, animated skin for the Harbor.

We will put out an announcement once the event is live on the test server and you can try out the new content for yourself. You can find additional details on what is to come on the forum.

Your CipSoft Team

Dear Settlers,

On Wednesday, September 30, the game will be temporarily unavailable due to the release of Comfort Update #1. This new game version contains a features that are designed to enhance the flow of the game.

• Day: Wednesday, September 30
• Game Worlds: All game worlds
• Start: ~ 09:00 CEST
• End: ~ 12:00 CEST
• Adventures & Premium: Times will be extended

This update contains the following additions and changes:

• Tavern (Level 2) with a function to create groups of explorers and send them on missions
• Mass opening function for loot boxes
• Expansion of the Excelsior's user interface

Based on your feedback, we have made the following adjustments between the end of the second test phase and release:

• Added a "Select All" button to Group Editing Mode in the Tavern.
• Added an icon to all explorers who are currently part of a group in the star menu.
• Added four achievements related to the grouping function to the game.
• Improved the performance of the Tavern when editing and sending out large groups.

Please check out the related FAQ in the forum for further details.

Your CipSoft Team

Dear Settlers,

On Wednesday, September 23, the game will be temporarily unavailable due to some technical improvements being implemented under the hood. No gameplay changes are planned for this release.

• Day: Wednesday, September 23
• Game Worlds: All game worlds
• Start: ~ 09:00 CEST
• End: ~ 11:00 CEST
• Adventures & Premium: Times will be extended

Please also note our announcements in regards to the account migration, which are relevant for the same day.

Your CipSoft Team

Dear Settlers,

Tomorrow, on Wednesday, September 23, the transition from Ubisoft Connect to our independent The Settlers Online account system will become obligatory. Please note that starting with this deadline it will only be possible to access TSO with a migrated account. If you attempt to log in without having migrated your account, you must complete the transition process in order to regain access to your island.

While we will not delete any accounts in this context, we sincerely recommend you to complete the account migration process in a timely manner. As we have announced earlier this year, the connection between Ubisoft's services and TSO will be severed at some point in the future. We estimate that recovering any accounts, which have not completed the migration when that time comes, will not be a trivial matter and may therefore take a substantial amount of time. Therefore, it is much more comfortable and safe to complete the process now.

You can find a step-by-step guide on the forum. Feel free to contact our customer support in case you run into any roadblocks.

If you have already completed the migration of your account, no further action is necessary.

Your CipSoft Team

Dear Settlers,

You may now redeem valid "The Settlers Online" game cards through our customer support.

Please follow the instructions listed in the "Game Cards FAQ" section under the item titled "How can I redeem PC box vouchers or my 'Die Siedler Online' card?" to ensure a smooth transaction.

The option to redeem game cards through the homepage will not return.

Your CipSoft Team

Dear Settlers,

The Mercenary Adventure Season 2026 is going to be implemented on the test server on Wednesday, September 23. Just like its predecessors, this small event will boost a set list of adventures with a variety of bonuses and contain a shop section that provides easy access to these missions.

Additionally, the upcoming Mercenary Adventure Season will bring two new adventures to the game: "Desperate Rich" and "Sir Robin's Revenge" have long awaited their debuts, which are finally at hand.

As the name implies, we are currently planning to run the event during the ongoing year. However, these intentions may change based on the feedback we receive during this upcoming test, so we are unable to commit to a precise start date as of yet.

You can find additional information about the upcoming Mercenary Adventure Season 2026 test on the forum.

Your CipSoft Team

Dear Settlers,

As we have announced in August, the transition from Ubisoft Connect to an independent The Settlers Online account system will become obligatory during the ongoing month. To continue accessing the game, you will be required to have migrated your account starting on Wednesday, September 23.

We recommend that all Settlers, who are still using Ubisoft Connect to log into TSO, complete the transition process ahead of the deadline to avoid unnecessary stress and confusion. You will no longer be able to access the game via Ubisoft Connect after the deadline has passed, so you will have to migrate your account during your next login attempt to recover your access to the game. To do that, please follow the instructions displayed by the migration dialog, which appears on screen when you try to log in.

You can find a step-by-step guide on the forum. Feel free to contact our customer support in case you run into any roadblocks.

If you have already completed the migration of your account, no further action is necessary.

Your CipSoft Team

Dear Settlers,

Have you ever asked yourself what happens at the CipSoft office when you make a bug report for The Settlers Online, and why it sometimes takes us a little longer to fix  even seemingly small issues?

If you are curious, we would like to invite you to join us on a deep dive into the bug fixing process in TSO over on the forum based on a real example.

Accompany us on a journey behind the scenes, spanning from the bug report to the release of a fix, and get to know the challenges we face every day while working on TSO.

On the program today: a simple icon exchange, uncharted waters, and the smell of gunpowder…

Your CipSoft Team

Dear Settlers,

We have some updates on two ongoing issues we are currently investigating.

First, the blocked Metallurgy Knowledge in your star menus. It was our intention to link the use of these rare items to the quest around the Ore Refinery's build-up to prevent their premature use on the Refinery or the Mayor's House. Unfortunately, some unforeseen complications arose in the live environment, which caused the Knowledge to become unusable regardless of the corresponding quest's status.

Rolling back this change would not alleviate the current issue, so we have to look for a clean, wholesale solution. We currently estimate that work on this will not be completed during the ongoing week, so the Knowledge will remain unusable for the moment.

Second, we are investigating an issue that causes buildings such as the Balloon Market Tribute, Smokehouse Tribute, and Celebrative Lookout to pause their production. This issue appears to be deeply rooted in the system, so we need to make thorough checks before attempting a solution in order to prevent the appearance of negative side effects such as in the issue described above. Unfortunately, our customer support is not able to provide a workable interim solution to this issue either.

We are actively working on resolving both problems and sincerely apologise for any inconvenience this may cause you.

Your CipSoft Team

Dear Settlers,

This afternoon, representatives of CipSoft and Ubisoft took the stage at gamescom dev, one of the gaming industry's biggest conferences, to hold a joint talk focusing on the handover of The Settlers Online, diving into its challenges and solutions for the audience.

This presentation not only marked the – albeit indirect – return of TSO to the world's most important video game convention, but also contained some news we would like to share.

The ongoing migration process from Ubisoft Connect to TSO's own account system, which has been running on a voluntary basis since March, will become obligatory over the course of September 2026. Due to Ubisoft Connect being disconnected from TSO in the near future, you will be required to possess an independent TSO account to continue playing the game.

We will post reminders regarding the migration one week and then, finally, 24 hours ahead of the deadline. You can find a guide for the process on the forum.

Additionally, the presentation provided a look at the projects our developers are currently working on. You already know that Comfort Update #1 containing a grouping function for explorers alongside other quality of life improvements is coming to the test server later this week. You are also aware since the beginning of the year that we are working on a renewed homepage for TSO.

However, we also have something in store that you did not know about just yet: We have begun with the preparations for an island expansion, which will be the focus of our efforts following the release of Comfort Update #1. We will once again count on your support and input as we work on that next step. We can not share any more details about this quite yet, but we do hope that you will look towards the horizon with excitement until then and keep having fun playing TSO.

Your CipSoft Team

Dear Settlers,

The test server reopens its gates this coming Wednesday, August 26, giving you a hands-on opportunity with a package of quality of life improvements that we have been working on. You can find a short preview of the coming features and changes below.

A new grouping function will enable you to create groups of explorers and send them out on missions as units after upgrading the Tavern to level 2. Groups are permanent and can be tailored to fit your needs, so you will save lots of time and clicks when sending out explorers once the initial set-up is completed.

In the same vein, a mass opening feature for loot boxes will make it easier for you to reap the rewards stemming from the efforts of your explorers, generals, and buildings.

Rounding out this improvement package is an adjustment to the Excelsior. Henceforth, you will be able to designate larger amounts of Crystal to be consumed at once, preventing more substantial investments from escalating into click orgies.

We will put out an announcement once the update is live on the test server and you can try out the improvements for yourself. You can find additional details on the forum.

Your CipSoft Team

Dear Settlers,

You can now migrate your The Settlers Online account from Ubisoft Connect to a CipSoft-based system.

Since the login page underwent some changes as part of this process, we want to give you a short breakdown on how to log in from now on.

Please follow these steps to log into TSO and migrate your account:

1. Click the "Ubisoft" button on the right side of the login page, enter your credentials, and click "Play Now" to log in.
2. Navigate to the "My Profile" section on the left side of the homepage and select the option to migrate your account.
3. Enter the email adress you normally use to log in.
4. Set a new password with at least eight characters, including at least one uppercase letter, one lowercase letter, one number, and one symbol.
5. Accept the terms of service.
6. Accept the privacy policy.
7. Confirm the migration.

Once you have migrated your account, you can use the "Login" button, which is located on the right side of the login page above the "Ubisoft" button, to log in with your newly-created credentials.

You can find more information on this topic in the announcement on the homepage as well as in the forum, where you can also find some screenshots to assist you.

Your CipSoft Team

Dear Settlers,

During the maintenance work done in the previous week, we have closed some old system vulnerabilities, which could be exploited to perform illegitimate activities in The Settlers Online by using unauthorised software.

We are currently investigating a number of noticeable accounts in this context to determine their involvement in said behaviour on an individual basis. Furthermore, we are currently looking into the potential impact of unauthorized software use on the stability of the game servers. Accounts that can be proven to have committed acts violating the rules with the assistance of unofficial software will be banned temporarily or permanently.

We would like to take this opportunity to stress that users playing TSO through unauthorised third-party software do so at their own risk and forfeit their right to receive assistance from our customer support. If damages are incurred by any party due to the use of unofficial software, the responsibility lies solely with its user. This includes impacting the game servers and therefore the accounts of other players. Since the risks of employing such third-party software are widely known, ignorance does not protect from consequences.

Your CipSoft Team

Dear Settlers,

It is hard to believe, but we are already nearing the first anniversary of The Settlers Online coming under CipSoft's wings. This has been a challenging, educational, and satisfying time for us all at once. Digging into such a storied project as TSO and keeping it running at the same time is a bit like wandering through a labyrinth: Sometimes you hit a dead end and have to turn back, progress seems to crawl to a halt, and creating an accurate map to navigate by is a frustrating process that requires much effort.

Steps like the server migration, integration of MultiPayer, fixing historical issues, and the upcoming switch of the account system are not exactly exciting, but they are an important foundation for our future plans with TSO. To build this future, we have doubled the headcount of the developer team working on TSO since the takeover and are continuting to look for reinforcements. Of course, growth does not magically result in new content sprouting out of the ground: Onboarding new members and creating efficient structures consumes time and energy without leading to results that are immediately visible to you.

It is within this context that we want talk about our goals for 2026, the scope of which may appear rather humble to you. But what we want to avoid is promising too much, too quickly. We want to be realistic and take our time laying those important foundations, giving us the best possible starting point for the future.

In the wake of the account migration, we want to reactivate some existing functions that had to be disabled during the takeover phase and give the homepage a thorough rework. Aside from a more modern and user-friendly design as well as strengthened security, we are mainly aiming for performance gains in this area, which will be to everyone's benefit. The forum will remain as it is for now, though we are aiming to modernize it in the future.

You can expect the entire annual event calendar to play out as usual, though we will continue to sprinkle in some of our own flair to keep things fresh. In addition, we remain committed to fixing known issues and improving the game's performance. For example, we recently exorcised the tech demons possessing Brohmann, the Raider, making him usable without any danger to the contents of your star menus at last.

In regards to new features, we have put one of your biggest wishes at the top of our priority list: the mass sending of specialists. We are currently evaluating all the existing concepts and suggestions around this function and plan to make whichever we end up choosing the first new feature we develop.

When it comes to substantial additions of fresh content, we will have to ask you for more patience. Of course, that does not mean that we do not have a couple of smaller surprises up our sleeves that you can look forward to.

Thank you for your continued support!

Your CipSoft Team

Dear Settlers,

As part of The Settlers Online's transition to CipSoft, we have already announced a switch of the game's login system away from Ubisoft Connect to an account system dedicated to TSO in order to ensure secure and stable access to the game for the future. We have worked on this process over the past weeks and are now ready to take this step together with you.

We will start off with the United States of America on March 4, followed by all other territories on March 11. The homepage may be unavailable for a few minutes during the rollout between 09:00 and 09:30 CET. From that point onward, you will have the opportunity to migrate your TSO account from Ubisoft Connect to CipSoft.

We have made this process as seamless as possible: After logging in as usual by clicking the Ubisoft button on the login page, navigate to your profile on the homepage and select the option that allows you to migrate your account. Upon choosing this step, all you have to do is enter your email address and create a new password. After confirming your agreement to the terms of service and acknowledging the privacy policy, you will have successfully migrated your account and will be able to use it to access the game. We have prepared a step-by-step guide to this process in the forum. Once you have switched over to CipSoft's system, you will no longer be able to use your Ubisoft Connect account to log in and play TSO. Naturally, this will not impact your Ubisoft Connect account in any other way.

In case you are playing in several territories, be aware that you will have to migrate your account separately for each region. Please note that after the transition, the top bar on the homepage will once again display your player name if you are logged in, which could be different from the account name shown there now.

While logging in via Ubisoft Connect will remain possible for some time, the system will be completely decoupled from TSO in the future. We will give you a heads-up before the game becomes inaccessible through Ubisoft Connect, but we are kindly asking you to take part in the transition process as soon as you can to avoid any potential issues down the line.

We would like to thank you for your patience and understanding up to this point and, once more, warmly welcome you to CipSoft!

Your CipSoft Team

Dear Settlers,

As the year draws to a close and the holiday season approaches, many of us are starting to slow down and take a moment to reflect. It is a good time to look back on the past months, since it has been quite an eventful year for The Settlers Online.

When CipSoft took over the development and operation in spring, a period of transition began for all of us, and with it also a time of getting to know each other. Step by step, we worked towards migrating the game and integrating The Settlers Online into our infrastructure, so that we can then fully focus on maintaining and developing the game further. Along the way, we had to overcome some obstacles and turbulences, but we made it together: The Settlers Online has successfully arrived at CipSoft.

Therefore, we would like to welcome you and The Settlers Online once again to CipSoft and thank you for your support. Your enthusiasm for the game, your openness, and your interest in its future have encouraged us. And your patience and understanding carried us, especially during the challenging server migration, when things did not always run smoothly.

As a small token of our appreciation, we have sent each of you a welcome package. Among other things, it contains three Royal Restitution buffs, which you can activate on your home island to grant yourself effects similar to the Prestigious Friend Buff for one day.

To collect the package, log into the game until February 02, 2026, 09:00 CET. We hope you enjoy it.

We are now looking ahead to a new year full of opportunities. We are determined and ready to focus more closely on developing the game, as well as on your wishes and needs, so that together we can preserve The Settlers Online as the special and unique place it is.

We wish you a wonderful festive season and a great start to 2026!

Your CipSoft Team

Dear Settlers,

Following yesterday's final migration of the game worlds, the process of the integration of Settlers Online into our payment system MultiPayer was also successfully completed. 

Not much has changed for you. You will find the Shop in the same location, and you will be guided through the payment process step by step, just as before, too. There are also no changes regarding available payment methods. Local payment methods can be found under aggregators such as Adyen, Paymentwall and Xsolla. 

To celebrate this milestone, there is a Happy Hour until Sunday, November 30, 00:15 CET. 

Please report any issues that may occur to our customer support team at: [email protected]

Thank you very much for your support!

Your CipSoft Team