Dear Settlers,

the login problems are resolved and the TSO services are running normally in all regions again. We will continue to monitor game performance to make sure you will be able to enjoy the upcoming event without any further issues. We regret any inconvenience resulting from these problems.

Thank you for your patience!

Your CipSoft Team

Dear settlers,

yesterday's update included the technical implementation of this year's Summer Event. 

For a concise summary of what is new and what has changed compared to 2024, have a look at the overview in the forum. The key changes are:

• Overhauled Event Calendar
• New Building: Efficient Platinum Smelter
• New Building: Jewel Crafter Workshop
• New Building: Prospector Workshop
• New Specialist: Vesy, the Clueless Digger
• New Upgrades: Classy Hotel
• New Shop Bundles

The Summer Event will kick off on Monday, June 16. Get ready!

Your CipSoft Team!

Dear settlers,

Today, around 12:45 CEST, we will deploy the summer event to the test server at short notice. There, you can take a look at the changes before the event officially starts on June 9, 2025.

Have fun testing!

Your CipSoft Team!

Dear settlers,

Unexpected structural challenges are currently affecting our coordination with Ubisoft regarding support matters. As a result, we are currently unable to uphold the level of service we aim for and, unfortuantely, cannot respond to all of your inquiries in a timely manner.

We know this is far from ideal and we understand that longer response times can be frustrating. It is important to us to communicate this openly and ask for your understanding. We are sorry that we are currently unable to provide our usual level of service. We are working closely with Ubisoft on a solution.

We would also like to inform you about the following change:

For all support inquiries, including those related to payment issues, please use our support email address tso-support@cipsoft.com from now on.

Thank you for your understanding!
Your CipSoft Team!

Dear settlers,

Since yesterday evening, there has been an increase in connection interruptions and problems to access the game. We are already investigating this issue and are working on a solution together with Ubisoft.

Update I May 15, 2025: The cause of the issue has been identified and resolved. Should similar problems recur, we will of course investigate the situation again to find a swift solution.

Update II May 15, 2025: Affected players will be compensated with 1 Premium day next week.

We apologise for the inconvenience this may have caused you and thank you for your understanding.

Your CipSoft Team!

Dear settlers,

About a month ago, we announced that CipSoft is taking over the operation and development of The Settlers Online. You welcomed us with open arms, words of encouragement, great interest, and thoughtful advice. We truly appreciate that, thank you! Your support means a lot to us.

Since then, we have collected your questions about the change, our plans and the future. Today, we want to offer some answers, published as FAQs in the forum. In many aspects, we cannot provide you with concrete details yet since many decisions are still open. Nonetheless, we hope we can give you a general idea of the road ahead and the path we want to walk together with you.

This journey will not always be smooth sailing. We are confident, though, that we will overcome the challenges ahead together to keep The Settlers Online alive, developing and shaping its future with and for you.

We also have important information concerning support requests. You can find it in the FAQs as well:

Customer Support is now handled by CipSoft. Until further notice, the best way to reach our support team is via the new email address tso-support@cipsoft.com. The contact form on the website will also remain available and should especially be used for payment issues. For all other topics and problems, we recommend using the new email address.

Important: If you submitted a ticket before May 1, 2025 and are still waiting for a response, please send us your request again using the new email address tso-support@cipsoft.com. All tickets submitted on or after May 1, 2025 will be processed so there is no need to resend those.

With that being said:
There is a lot to do. Let us get started. We are looking forward to it!

Your CipSoft Team