Dear Settlers,

yesterday we released a few adjustments, which you should notice most clearly when logging in.

You should now remain logged in for at least 7 days without having to enter your password again, provided you do not delete your browser cookies. 

If you still do receive login prompts before the 7 days have passed, please contact us. You can easily reach our support team via email at  [email protected].

Your CipSoft Team

Dear Settlers,

At the start of the Halloween Event, several issues related to the migration occurred on the German and English game worlds. While we were able to address these problems in a timely manner, we are aware of the impact they had on your game experience during the first days of the event.

Therefore, we will extend the Halloween Event for all German and English (UK) game worlds until November 23, 22:00 CET. Furthermore, the extension will also apply to the Czech game world that has not yet been migrated, since noticeable connection issues occurred there as well.

This means that the removal phase for these worlds will only start at that time. The date of the complete deactivation is still scheduled for November 30, 09:00 CET.

We would also like to take this opportunity to thank you once again for your patience and understanding!

Your CipSoft Team

Dear Settlers,

To address the ongoing issues with the chat, there will be brief maintenance work on the chat service over the course of the morning today. For this reason, chats on individual worlds may be temporarily unavailable.

Afterwards, the chats should then function reliably.

Starting today, we will conduct daily maintenance for the chat service between 3:00 a.m. and 5:00 a.m. During this time frame, the chat will be temporarily unavailable for a few minutes.

Your CipSoft Team

Dear Settlers,

On 11 November, the website will be temporarily unavailable between 09:00 and 10:00 CET due to maintenance work. In addition, there may be short interruptions in the game during this time.

This maintenance is necessary to resolve issues related to recurring login prompts.

We apologise for the inconvenience and thank you for your patience.

Your CipSoft Team

Dear Settlers,

Due to technical maintenance on already migrated servers, these game worlds will be unavailable for about an hour on Tuesday, November 4.

We are releasing a number of adjustments to further address the issues from last week and improve your gameplay experience.

This includes measures to stabilise login, game sessions, and chat, as well as to reduce the increased number of zone crashes. In addition, the login via Ubisoft Connect should then stay active for a longer time, unless browser cookies are deleted regularly or deliberately.

We have also identified the cause of missing generals and will implement a fix. Generals that already went missing should have found their way back home by now. If you are still missing generals, please contact our customer support via email: [email protected].

Maintenance:

• Day: Tuesday, November 4
• Game Worlds: Already migrated game worlds (UK, DE, FR, NL, IT, RO, GR)
• Start: ~ 09:00 CET
• End: ~ 10:00 CET
• Adventures & Premium: Times will be extended

The following issues will also be addressed:

• The size of the Mountain Clan Colossus was increased to 4x4 by mistake with its last adjustment. The size will be reduced to 3x3 again so it should no longer block productions nearby.
• Some players were not able to purchase the Leathery Box at the merchant due to limits not being adjusted properly. This will be fixed so that they should able to buy the bundle.

Your CipSoft Team

Dear Settlers,

A quick note for players on already migrated game worlds: After logging in on the start page, at the top of the bar next to "You are logged in as", you now see the name of your Ubisoft Connect profile. In the game, next to your avatar, the name of your The Settlers Online profile is displayed.

This was changed with the migration due to the new authentication method.

Your CipSoft Team

Dear Settlers,

Due to a time zone issue, the Halloween Event starts on October 29 at 09:00 (CET) on already migrated game worlds. We apologise for the incorrect information regarding the start time.

The times for the start of the removal phase as well as the complete deactivation are also 9:00 CET for already migrated worlds.

Your CipSoft Team

Dear Settlers,

As logging into the game currently still goes through Ubisoft Connect (Uplay), it is not possible for us, as an external partner, to offer the option to log in via Facebook on Ubisoft Connect in order to access The Settlers Online. The reason is that a different authentication mechanism is now required for the login process.

We are currently investigating whether it will be possible to reactivate the Facebook login at a later point in time. However, this review will take some time.

If you have previously logged in using Facebook, you can follow these steps to be able to log in to the game:

1. Log in to your Ubisoft account directly via Ubisoft Connect using Facebook.
2. In your account information, you will find the email address that is linked to your Ubisoft account.
3. If you still have access to this email address, you can request a new password via the menu Security → Password → Change. An email will then be sent to this address. Follow the instructions.
4. Once you have set a new password, you should then be able to log in to The Settlers Online using your email address and this password, without Facebook.

We apologise for the inconvenience caused.

Your CipSoft Team

Dear Settlers,

For a concise summary of what is new and what has changed in the Halloween Event compared to 2024, have a look at the overview in the forum. There are, for example:

• New Buildings: Otherworldly Shack, Witch Coven, Dr Totenstein Dwellings
• New Specialist: Ghost Explorer
• New repeatable quest: Zombie Invaders
• New Shop Bundles

The start of the event is currently planned for Wednesday, October 29, 10:00 CET.

Your CipSoft Team