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The Settlers Online

News archive

22.05.2026Happy Hour Issue Fixed

Dear settlers,

Today's Happy Hour was affected by an issue that prevented purchased Gems from being added to accounts. The problem has been fixed as of 09:00 CEST. Any missing Gems will be delivered as soon as possible.

We apologise for any inconvenience this may have caused and thank you for your understanding.

Your CipSoft Team

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22.05.2026Summer Event: Preview

Dear Settlers,

The Summer Event is coming to the test server next week, so we want to provide you with a quick look at the upcoming content:

Industrial Ore RefineryHigh demand for trophies and medals to reward the participants of sports events is driving demand for ore of all kinds. Enterprising researchers have come up with a new ore refinement process to satisfy these needs. Using these techniques, the Industrial Ore Refinery can consume Industrial Ore Refinery Fuel to refine any ore put into its production line, outputting higher quantities of it. Establishing these production lines is a challenge, however, since know-how gained through adventures in all corners of the world is required to unlock this quantum leap in ore production.

Rich resource deposits remain the foundation of ore production, and that is where the Titanic Geologist comes into play: He discovers Titanium Deposits three times the usual size and additionally has the chance to find Titanium Ore refills as well as Titanium Hen Egg Laying Stimulant to enhance the Titanium Hen's production capabilities. Though he carries himself with the dignified bearing of a Greek statue, the Titanic Geologist is supposed to be quite hot-tempered. Witnesses report him shouting "Egg Laying Stimulant. We require Egg Laying Stimulant!" during his surveys.

Offshore LighthouseFar removed from this industrial hustle and bustle, the Offshore Lighthouse is the perfect place to spend some relaxed summer days. This 1x1-sized residence can be constructed on water building slots and provides additional population capacity, daily Fish Shoal refills, and a cooldown reduction for the Elder Tree Lighthouse.

A good summer break requires adequate entertainment, and the realms of the continent are preparing just the thing: A prestigious sports competition pitting the best teams of each realm against one another to crown a champion. Having applied as a host for the games following some encouragement by your king, you are being roped into a brand-new event questline full of intrigue, corruption, and justice in which your decisions will be more impactful than ever before.

Speaking of competitions: The merchant has expanded his stock of Flowerbed Flags to offer Settlers a wider variety of countries to represent on their islands. The event calendar will once again provide you with goodies on every day of the event. You can grab a whole bunch of reading material to keep your specialists busy while sunbathing, stock up on Industrial Mines to kickstart your ore production, and choose between a Prospector Workshop and Jewel Crafter Workshop, both of which craft various buffs.

Event start: June 15, 10:00 (CEST)
Removal phase start: July 06, 22:00 (CEST)
Deactivation: July 12, 22:00 (CEST)

We will put out an announcement once the event is live on the test server and you can try out the new content for yourself. You can find some additional details on what is to come on the forum.

Your CipSoft Team

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20.05.2026Downtime for Hotfix (done)

Dear Settlers,

On Wednesday, May 20, the game will be temporarily unavailable for a second time. This is necessary in order to fix a bug that erroneously changed the display order of resources in the Mayor's House and the trade menu.

  • Day: Wednesday, May 20
  • Game Worlds: All game worlds
  • Start: ~ 15:30 CET
  • End: ~ 16:30 CET
  • Adventures & Premium: Times will be extended

Your CipSoft Team

CipSoft Logo

18.05.2026Downtime for Update (done)

Dear Settlers,

On Wednesday, May 20, the game will be temporarily unavailable due to the implementation of several bug fixes. Please note that access to the homepage and the forum will be limited during this time frame as well.

  • Day: Wednesday, May 20
  • Game Worlds: All game worlds
  • Start: ~ 09:00 CEST
  • End: ~ 12:00 CEST
  • Adventures & Premium: Times will be extended

The changes contained within this patch include the following:

  • Fixed a bug that caused numbers above ten million to be displayed incorrectly.
  • Fixed a bug that prevented skins from being used on the Easter Nest (2026).
  • Fixed a bug that caused Star Coin rewards to be increased by the Easter Egg Logistics Network area buff.
  • Fixed a bug that caused the Smooth Easter Egg Logistics area buff to remain active despite its required preconditions no longer being fulfilled.
  • Fixed a bug that caused placeholder text to be shown in the tooltip for Raider's Plunder.
  • Fixed a bug that caused players to be shown a blue screen and prevented them from taking any actions during the construction of specific decorations.

Your CipSoft Team

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05.05.2026Downtime for Event Clean-Up (done)

Dear Settlers,

On Wednesday, May 06, the game will be temporarily unavailable due to clean-up and infrastructure work related to the conclusion of the Easter Event.

  • Day: Wednesday, May 06
  • Game Worlds: All international game worlds
  • Start: ~ 09:00 CEST
  • End: ~ 13:00 CEST 14:00 CEST
  • Adventures & Premium: Times will be extended

Your CipSoft Team

CipSoft Logo

27.04.2026Downtime for Maintenance (done)

Dear Settlers,

On Tuesday, April 28, the game will be temporarily unavailable due to maintenance and infrastructure work.

  • Day: Tuesday, April 28
  • Game Worlds: All game worlds
  • Start: ~ 09:00 CEST
  • End: ~ 11:00 CEST
  • Adventures & Premium: Times will be extended

Your CipSoft Team

CipSoft Logo

21.04.2026Downtime for Update (done)

Dear Settlers,

On Wednesday, April 22, the game will be temporarily unavailable. We will implement a few bug fixes in this time window.

  • Day: Wednesday, April 22
  • Game Worlds: All game worlds
  • Start: ~ 09:00 CEST
  • End: ~ 10:00 CEST
  • Adventures & Premium: Times will be extended

The changes implemented at this time include the following:

  • Fixed a bug that caused the purchase limit for Princess Zoe in the Black Market to be set to 17 instead of 18.
  • Ice Skating Lake Buffs now correctly affect the Fluffy Butte Logistics Office.
  • The introductory quest for the Easter Event can no longer be deleted by players.
  • Notifications, which popped up when placing the Calm Chickens during the quest "Where Do Easter Eggs Come From?" and were irrelevant to the mission, have been removed.
  • Fixed a bug that could cause the same player to show up several times on the list of potential invitees when inviting someone to a guild.

Your CipSoft Team

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15.04.2026Customer Support Contact Form Temporarily Unavailable

Dear Settlers,

The contact form to reach our customer support team on the homepage of The Settlers Online will be temporarily unavailable on Wednesday, April 15, due to maintenance work:

  • Start: Wednesday, April 15, ~ 16:00 CEST
  • End: Wednesday, April 15, ~ 20:00 CEST

The access to the homepage as well as the game will not be affected by these proceedings. You will still be able to reach our customer support team via email at [email protected] during this time in case you face any issues.

Your CipSoft Team

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14.04.2026Downtime for Maintenance (done)

Dear Settlers,

On Wednesday, April 15, the game will be temporarily unavailable due to maintenance work and the implementation of a few small bug fixes.

  • Day: Wednesday, April 15
  • Game Worlds: All game worlds
  • Start: ~ 09:00 CEST
  • End: ~ 10:00 CEST
  • Adventures & Premium: Times will be extended

Your CipSoft Team

CipSoft Logo

13.04.2026A Short Guide on Logging In and Migrating Your Account

Dear Settlers,

You can now migrate your The Settlers Online account from Ubisoft Connect to a CipSoft-based system.

Since the login page underwent some changes as part of this process, we want to give you a short breakdown on how to log in from now on.

Please follow these steps to log into TSO and migrate your account:

  1. Click the "Ubisoft" button on the right side of the login page, enter your credentials, and click "Play Now" to log in.
  2. Navigate to the "My Profile" section on the left side of the homepage and select the option to migrate your account.
  3. Enter the email adress you normally use to log in.
  4. Set a new password with at least eight characters, including at least one uppercase letter, one lowercase letter, one number, and one symbol.
  5. Accept the terms of service.
  6. Accept the privacy policy.
  7. Confirm the migration.

Once you have migrated your account, you can use the "Login" button, which is located on the right side of the login page above the "Ubisoft" button, to log in with your newly-created credentials.

You can find more information on this topic in the announcement on the homepage as well as in the forum, where you can also find some screenshots to assist you.

Your CipSoft Team

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