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News archive
24.11.2025Migration: Poland
Dear Settlers,
The migration of the following game worlds will take place soon: Poland.
While they are being migrated, these game worlds and their website will be temporarily unavailable. Afterwards, the forum will remain deactivated for a short time.
This is the current plan, although it may be subject to short-term changes due to various dependencies!
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If you encounter any new issues or problems on these game worlds after their migration which may be related to the migration, please describe them in the thread: CipSoft Migration Live Game Worlds: Technical Issues.
Please note that we will have to disable the PvP ranking and voucher redemption for all players throughout the entire migration phase.
Your CipSoft Team
24.11.2025Migration of the Payment System: CZ, FR, NL & US (done)
Dear Settlers,
As mentioned previously, we are currently switching all regions step by step to CipSoft's own payment system, MultiPayer.
Throughout the day, we will be connecting the following regions to our payment system:
- Czech Republic (done)
- France (done)
- Netherlands (done)
- United States of America (done)
During the installation work, the shop will be temporarily unavailable for a few minutes. Afterwards, you will be able to use the shop as usual.
You will see that not much has changed. You will find the shop in the same place on the website as before, and you will be guided through the payment process step-by-step, as well. All previously available payment methods will remain available. Local payment options may be found under aggregators such as Adyen, Paymentwall, and Xsolla.
Please report any problems that may occur to our customer support team at [email protected].
Thank you for your support!
Your CipSoft Team
23.11.2025Migration: Czech Republic (done)
Dear Settlers,
The migration of the following game world will take place soon: Czech Republic.
While it is being migrated, this game world and its website will be temporarily unavailable. Afterwards, its forum will remain deactivated for a short time.
This is the current plan, although it may be subject to short-term changes due to various dependencies!
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If you encounter any new issues or problems on this game world after its migration which may be related to the migration, please describe them in the thread: CipSoft Migration Live Game Worlds: Technical Issues.
Please note that we will have to disable the PvP ranking and voucher redemption for all players throughout the entire migration phase.
Your CipSoft Team
21.11.2025Downtime for Maintenance (done)
Dear Settlers,
On Monday, November 24, we will perform maintenance work between 09:00 and 10:00 (CET). During this time, all worlds in the following locations will be offline:
- Germany (DE)
- France (FR)
- United Kingdom (UK)
- Italy (IT)
- Netherlands (NL)
- Romania (RO)
The reason for the downtime is that we are going to restore mails that have been lost ingame due to the migrations.
We apologize for the disruption and thank you for your patience.
Your CipSoft Team
20.11.2025Migration: Brazil (done)
Dear Settlers,
The migration of the following game world will take place soon: Brazil.
While it is being migrated, this game world and its website will be temporarily unavailable. Afterwards, its forum will remain deactivated for a short time.
This is the current plan, although it may be subject to short-term changes due to various dependencies!
|
If you encounter any new issues or problems on these game worlds after their migration which may be related to the migration, please describe them in the thread: CipSoft Migration Live Game Worlds: Technical Issues.
Please note that we will have to disable the PvP ranking and voucher redemption for all players throughout the entire migration phase.
Your CipSoft Team
20.11.2025Migration of the Payment System: United Kingdom (UK)
Dear Settlers,
as mentioned previously, we are currently in the process of migrating The Settlers Online into our payment system.
Starting today, the CipSoft payment system is also available in the United Kingdom (UK).
You will see that not much has changed. You will find the shop in the same place on the website as before, and you will be guided through the payment process step-by-step, as well. All previously available payment methods will remain available. Local payment options may be found under aggregators such as Adyen, Paymentwall, and Xsolla.
Please report any problems that may occur to our customer support team at [email protected].
Thank you for your support!
Your CipSoft Team
19.11.2025Problems after the maintenance work
Dear Settlers,
At around 20:00, we rolled back some of the changes from today's maintenance after receiving numerous reports of issues accessing the game or missing access to the chat. The chat service will continue to run continuously without nightly restarts.
We apologise for any inconvenience this may have caused you and thank you for your patience.
Your CipSoft Team
19.11.2025Migration: United States of America (done)
Dear Settlers,
The migration of the following game worlds will take place soon: United States of America.
While they are being migrated, these game worlds and their website will be temporarily unavailable. Afterwards, the forum will remain deactivated for a short time.
This is the current plan, although it may be subject to short-term changes due to various dependencies!
|
If you encounter any new issues or problems on these game worlds after their migration which may be related to the migration, please describe them in the thread: CipSoft Migration Live Game Worlds: Technical Issues.
Please note that we will have to disable the PvP ranking and voucher redemption for all players throughout the entire migration phase.
Your CipSoft Team
19.11.2025Migration of the Payment System
Dear Settlers,
We have reached another milestone in the migration process of The Settlers Online. Starting today, we will gradually begin integrating The Settlers Online into our payment system.
Of course, we will proceed carefully and monitor every step on the way. We hope that you will not notice much of the transition itself and that gameplay will not be affected. Our plan is to have all countries transferred to our payment system by the end of November.
The country that we will start with today is Greece. For this reason, it is possible that it might temporarily not be possible to make any purchases from Greece in the Shop.
What will change?
Actually, not much. The layout will look very similar to the current one. We are convinced that you will get used to it quickly. You will find the shop in the same place on the website as before, and you will be guided through the payment process step-by-step, just as it is now, too.
All previously available payment methods will remain available. Local payment options may be found under aggregators such as Adyen, Paymentwall, and Xsolla.
We will keep you updated when the payment system is migrated for each country.
Please report any problems that may occur to our customer support team at [email protected].
Thank you for your support!
Your CipSoft Team
18.11.2025Downtime for Maintenance (done)
Dear Settlers,
On Wednesday, November 19, we will perform technical maintenance between 10:00 and 11:00. During this time, the game will not be accessible.
Unfortunately, we discovered that the nightly system restart intended to stabilize the chat service has caused some unexpected negative side effects. Therefore, we will revert this change during the maintenance and make several adjustments to the chat service. Afterwards, the chat should function as usual while remaining reliably available.
We apologize for the brief disruption and thank you for your patience.
Your CipSoft Team
