Dear Settlers,

Due to the missing removal phase of the Anniversary Event, many players were unable to claim their reward for reaching the second community goal. We have evaluated the options we have available to remedy this. Unfortunately, it is not possible to simply reactivate the removal phase.

We are now working on a solution to ensure that all players who were online during the event and have not yet claimed the reward for the second community goal will receive it retroactively.

This will require some development time, though, so it will not be ready this week. We cannot provide a concrete date yet, but we are doing what we can to deliver your well-deserved reward as soon as possible. As part of this, the event merchant will then also return.

We are sorry that this issue impacted the success of the event and we are grateful for your understanding.

Your CipSoft Team

Dear Settlers,

After the Anniversary Event ended at 10:00 CEST today, the removal phase did not start as expected, which means that no rewards can currently be obtained. This is unintended, and we are already looking into the issue.

Thank you for your patience!

Your CipSoft Team

Dear Settlers,

On 24 August 2025 at 00:00 UTC, the period to object to the transfer of your game data to CipSoft will end.

Please check that you have not accidentally objected to the data transfer. An objection means the permanent deletion of your The Settlers Online account and will prevent you from continuing to play.

You can check your current status under "My Profile" by expanding the section "Data transfer to CipSoft". If the checkbox there is empty, no objection exists, and your data will be transferred.

If there is a tick in the checkbox, this means you object the data transfer:

If you want to continue using The Settlers Online but see a tick in the checkbox, you must change this setting before the objection period ends.

To do so, follow these steps:

(1) Remove the tick from the checkbox by clicking it, so that the box is empty.

(2) Make sure to click the "Change" button to save this setting.

(3) A small confirmation window will open. Click "Okay".

Done! If you now check your profile and look under "Data transfer to CipSoft", you should see an empty checkbox. This means your data will be transferred to CipSoft, and you can continue playing The Settlers Online with your account.

Happy settling!

Your CipSoft Team

Dear Settlers,

Today's update included technical implementation of this year's Anniversary Event.

For a concise summary of what is new and what has changed compared to 2024, have a look at the overview in the forum. The key changes are:

• Overhauled Event Calendar
• New Building: Mountain Clan Colossus
• New Building: Boat Residence
• New Building: Elder Tree Lighthouse
• New Specialist: The Smuggler
• New Shop Bundles

On Monday, August 11, the event for the 15th anniversary of The Settlers Online will start.

15 years in which you have filled your game worlds and islands with life and shaped them into small and large masterpieces. Friendships have been created, shared stories have been written, and you have stood by the game in moments of joy and hardship. With your spirit of solidarity and your sense of community you have left a lasting mark on The Settlers Online and turned it into a very special place.

We would like to thank you for staying loyal to the game for so many years and for settling and bustling with the same dedication and passion as ever. Here's to the future, to you, and to The Settlers Online!

Your CipSoft Team

Dear Settlers,

Today, the Anniversary Event has been deployed on the test server. There, you can take a look at the event before it officially starts on August 11, 2025. Soon, we will also provide a compact overview of what is new and what has changed.

Have fun testing!

Your CipSoft Team

Dear Settlers,

Captain Sonya Graham is in high spirits and invites you to come along for a few adventures.
Hop aboard and benefit of a +100% boost on all resources, refills, and experience points from ventures (excludes seasonal event ventures).

• What: Venture Adventure Boost
• When: Jul 25, 10:00 CEST - August 4, 10:00 CEST

Are you in?

Your CipSoft Team

Dear Settlers,

Many of you have been wondering how the migration of The Settlers Online is progressing. While preparations are well underway, most of the work until now has taken place behind the scenes. Therefore, we would like to give you a brief overview of the current status. 

We understand that some of you would prefer details or hope for concrete news about the future development of the game. However, with a project of this scale and complexity, many things still require coordination, remain subject to change, or are of a confidential nature. There are numerous dependencies and links that are influenced by a wide range of factors, and their full scope is difficult to assess from outside. Reliability is important to us, so we focus our communication on relevant topics for which we can provide solid information.

The goal of the migration is to transfer all servers and game data to CipSoft's systems and to detach them from Ubisoft's infrastructure. For example, we will switch to a system with separate accounts for The Settlers Online in the future, replacing the current Ubisoft Connect accounts. Ubisoft will soon inform you by email about the terms under which your data may be handed over to CipSoft. If you do not want your data to be transferred, you will have 30 days to object. In that case, your game data will then be deleted.

Our technical team is currently busy preparing the migration of the servers and the game data. This includes, for example, setting up the infrastructure for The Settlers Online at CipSoft. They are also building an internal test system to be able to test the relocation thoroughly, so that the actual migration can run as smoothly as possible.

Our overall aim is to minimise game disruptions caused by the maintenance work required for the migration. Hence, the first possible time window for the server transfers is the period after the Anniversary Event and before the start of the Halloween Event. However, since this depends on various factors, we currently cannot guarantee that the migration will actually take place during that window. We will let you know as soon as we are certain whether that timeframe is feasible.

We are already taking care of the community management. For now, we are using the existing structures to keep you informed and to stay in touch with you: the news section and forum on both the German and English websites. In the long term, we want to create a central and consistent place for game information, news, and communication that is easy to access for all of you and reliably available.

Our support team is already assisting you together with Ubisoft staff as far as possible at this stage. While we do not have direct access to the game servers and data yet, we are working with Ubisoft to improve the situation.

The part of The Settlers Online team that chose to join CipSoft is continuing its previous work on the game. At the same time, we have formed a team of experienced CipSoft members in Regensburg who are now getting familiar with the game code and design.

We hope this short overview gives you a bit of direction and helps to put the current stage of the migration in context. We would like to thank all of you again for your support, your patience and your understanding. We look forward to the future of The Settlers Online and our journey together.

Your CipSoft Team