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The Settlers Online

Help and support

Account FAQ back

Do I get a reward for inviting friends?

YES! If the friend you invite to the game purchases gems from the Shop you will receive 200 Gems!

How can I change my avatar?


At the moment it's not possible, but will be implemented in the future.

How can I change the language of the game?


It’s not possible to change the language of the game.

How do I change my Password?

To change your password, contact our Support team for more assistance with this issue.

How do I delete my user account?


Please go into "My profile". Select "Delete account". Enter your current password and click the link "Delete account" once again.

How do I invite my friends to play?


Go to the My Profile

Select "Invitations" and then "Invite friends"

You will arrive in an area where you can enter your (real) name and your friends name and email address.

Click "Send invitation". Your friend will receive your invitation email and they will immediately be able to enter your server!

How do I log into the Game?


Go to the Homepage and enter your Username and Password. click on Play Now to begin.

I can't log in, or I'm having problems. What should I do?


Please Contact Support

Fill out the contact form and click send. A representative will get back to you within 48 hours.





Where can I find Information on my browser version?


Find my browser version

This website will show you how to look at your browser version.

You can update your browsers:

Update Internet Explorer

Update Google Chrome

Update Safari

Update Opera

Update Firefox


Why didn't I receive a newsletter?

Newsletters with voucher codes are sent to active players from time to time. Check the list below to make sure you'll receive our email newsletter:

  • Be active
    Did you play at least once during the last 3 months?
  • Have a valid email address
    Is your email address still valid?
    Check it under "My Profile". You'll find the opportunity to change it there or a link to the provider you registered with (i.e. Facebook, Uplay).
  • Have a verified email address
    You can only subscribe to our newsletter if your email address has been verified. Please check the newsletter section at the "My Profile" page. 
  • Check the newsletter subscription
    Check if you have ticked the checkbox to receive newsletters at the "My Profile" page / newsletter section.
  • Check your Spam folder
    Sometimes newsletters can be categorised as spam by mistake. Check your spam folder carefully before emptying it.

If your email address is valid and you are subscribed to the newsletter, but still haven't received a mail when other players did, please contact our support with a web ticket.

This is the European English version of The Settlers Online.

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