Dear Settlers,

We have some updates on two ongoing issues we are currently investigating.

First, the blocked Metallurgy Knowledge in your star menus. It was our intention to link the use of these rare items to the quest around the Ore Refinery's build-up to prevent their premature use on the Refinery or the Mayor's House. Unfortunately, some unforeseen complications arose in the live environment, which caused the Knowledge to become unusable regardless of the corresponding quest's status.

Rolling back this change would not alleviate the current issue, so we have to look for a clean, wholesale solution. We currently estimate that work on this will not be completed during the ongoing week, so the Knowledge will remain unusable for the moment.

Second, we are investigating an issue that causes buildings such as the Balloon Market Tribute, Smokehouse Tribute, and Celebrative Lookout to pause their production. This issue appears to be deeply rooted in the system, so we need to make thorough checks before attempting a solution in order to prevent the appearance of negative side effects such as in the issue described above. Unfortunately, our customer support is not able to provide a workable interim solution to this issue either.

We are actively working on resolving both problems and sincerely apologise for any inconvenience this may cause you.

Your CipSoft Team

Dear Settlers,

Comfort Update #1 is now available on the test server. You can find a Q&A section focusing on its contents on the forum. We invite you to share your feedback and suggestions regarding the improvements there as well.

As a reminder, Comfort Update #1 contains the following changes:

• Tavern (Level 2) and a grouping function for explorers
• Mass opening function for loot boxes
• Adjustments to the user interface in the Excelsior

Phase 1 of the test runs until Monday, August 31. Phase 2 is currently planned to start on Wednesday, September 09.

To make testing more comfortable for you, we have made some changes to the test server merchant that will be exclusive to this particular test: Whenever you purchase an explorer, you will gain ten explorers of that type at once, so please do not be alarmed at your star menu filling up faster than you are used to. Please pay attention to the notes on known issues displayed on the forum as well as the test server homepage.

Your CipSoft Team

Dear Settlers,

This afternoon, representatives of CipSoft and Ubisoft took the stage at gamescom dev, one of the gaming industry's biggest conferences, to hold a joint talk focusing on the handover of The Settlers Online, diving into its challenges and solutions for the audience.

This presentation not only marked the – albeit indirect – return of TSO to the world's most important video game convention, but also contained some news we would like to share.

The ongoing migration process from Ubisoft Connect to TSO's own account system, which has been running on a voluntary basis since March, will become obligatory over the course of September 2026. Due to Ubisoft Connect being disconnected from TSO in the near future, you will be required to possess an independent TSO account to continue playing the game.

We will post reminders regarding the migration one week and then, finally, 24 hours ahead of the deadline. You can find a guide for the process on the forum.

Additionally, the presentation provided a look at the projects our developers are currently working on. You already know that Comfort Update #1 containing a grouping function for explorers alongside other quality of life improvements is coming to the test server later this week. You are also aware since the beginning of the year that we are working on a renewed homepage for TSO.

However, we also have something in store that you did not know about just yet: We have begun with the preparations for an island expansion, which will be the focus of our efforts following the release of Comfort Update #1. We will once again count on your support and input as we work on that next step. We can not share any more details about this quite yet, but we do hope that you will look towards the horizon with excitement until then and keep having fun playing TSO.

Your CipSoft Team

Dear Settlers,

The test server reopens its gates this coming Wednesday, August 26, giving you a hands-on opportunity with a package of quality of life improvements that we have been working on. You can find a short preview of the coming features and changes below.

A new grouping function will enable you to create groups of explorers and send them out on missions as units after upgrading the Tavern to level 2. Groups are permanent and can be tailored to fit your needs, so you will save lots of time and clicks when sending out explorers once the initial set-up is completed.

In the same vein, a mass opening feature for loot boxes will make it easier for you to reap the rewards stemming from the efforts of your explorers, generals, and buildings.

Rounding out this improvement package is an adjustment to the Excelsior. Henceforth, you will be able to designate larger amounts of Crystal to be consumed at once, preventing more substantial investments from escalating into click orgies.

We will put out an announcement once the update is live on the test server and you can try out the improvements for yourself. You can find additional details on the forum.

Your CipSoft Team

Dear Settlers,

As mentioned in our Anniversary Event 2026 Preview, we have taken this opportunity to take a closer look at some existing pieces of content that currently do not fulfil their potential and have little impact on your experience.

We have implemented some bug fixes and balance adjustments to make this content more interesting for you. These changes are set to come to the game alongside the event. For this particular balancing pass we have made changes to the Art Museum, Elder Tree Lighthouse, Coffee Shop, Stone Depot, Witch Coven, Retirement Village, Jewel Crafter Workshop, and Outdoor Canteen. You can find the detailed list on the forum.

You will be able to test these adjustments alongside the event on the test server. Feel free to share your feedback with us on the forum. The developers have shared some thoughts behind these changes there as well.

Your CipSoft Team

(Anniversary Event 2026: Preview 2/2)

Dear Settlers,

The Anniversary Event is coming to the test server next week, so we want to give you a peek at the upcoming content before we start cutting the cakes:

The brightest minds of your military gather in the Command Centre to invent new tactics that can turn the tide of battle. The buffs produced here affect an entire island for a short time and will inspire your soldiers to do great deeds. Cannoneers supplied with Grapeshot can devastate the enemy lines with splash damage, while a classic Diversion transforms your Recruits into an insurmountable obstacle, buying time for other divisions to pull off crucial manoeuvres.

Establishing effective drills takes time, so it is best to protect your strategists from spying eyes by establishing a security perimeter using Watchposts. These support decorations increase the production speed of buffs in the Command Centre.

What else is necessary to do good work? A full belly, of course! The Cooking Supplies Wagon will help with that. This support decoration reduces the cooldown time of the Outdoor Canteen and increases the production speed of the Smokehouse.

If that is not yet enough for everyone to eat their fill, the Smokehouse Tribute will consistently produce Smoked Fish Steaks. It might be best not to ask for the recipe, though.

The Efficient Crossbowsmith will make your arms industry more sustainable. While unable to match the sheer output of regular Crossbowsmiths, these workyards require fewer resources to outfit your armies with the necessary equipment.

A third support decoration joins the fray in the form of the Blasting Cart. This structure increases the production speed of the Stone Depot and the Artificer Study.

But we are not only celebrating The Settlers Online in this Anniversary Event: The Settlers 2 turned a venerable 30 years old in 2026! Many of you will have great memories of this beloved entry into the series, and so do we. To pay tribute to The Settlers 2 and soak in nostalgic feelings together, we have prepared a thematic quest chain as well as a new skin for the Mayor's House.

Goodies galore await in the event calendar, including Premium Days, the Iron-Willed Geologist, the Granite Mason Tribute, and the Stone Depot. Thanks to an expansion of the event mechanics, you will get to collect Commendations and exchange them for items from previous Anniversary Events at the Merchant. To round things out, we took the opportunity to look at some existing content and polish it up a little in time for the celebrations.

We will put out an announcement once the event is live on the test server and you can try out the new content for yourself. You can find additional details on what is to come on the forum.

Your CipSoft Team

(Anniversary Event 2026: Preview 1/2)

Dear Settlers,

You can now migrate your The Settlers Online account from Ubisoft Connect to a CipSoft-based system.

Since the login page underwent some changes as part of this process, we want to give you a short breakdown on how to log in from now on.

Please follow these steps to log into TSO and migrate your account:

1. Click the "Ubisoft" button on the right side of the login page, enter your credentials, and click "Play Now" to log in.
2. Navigate to the "My Profile" section on the left side of the homepage and select the option to migrate your account.
3. Enter the email adress you normally use to log in.
4. Set a new password with at least eight characters, including at least one uppercase letter, one lowercase letter, one number, and one symbol.
5. Accept the terms of service.
6. Accept the privacy policy.
7. Confirm the migration.

Once you have migrated your account, you can use the "Login" button, which is located on the right side of the login page above the "Ubisoft" button, to log in with your newly-created credentials.

You can find more information on this topic in the announcement on the homepage as well as in the forum, where you can also find some screenshots to assist you.

Your CipSoft Team

Dear Settlers,

During the maintenance work done in the previous week, we have closed some old system vulnerabilities, which could be exploited to perform illegitimate activities in The Settlers Online by using unauthorised software.

We are currently investigating a number of noticeable accounts in this context to determine their involvement in said behaviour on an individual basis. Furthermore, we are currently looking into the potential impact of unauthorized software use on the stability of the game servers. Accounts that can be proven to have committed acts violating the rules with the assistance of unofficial software will be banned temporarily or permanently.

We would like to take this opportunity to stress that users playing TSO through unauthorised third-party software do so at their own risk and forfeit their right to receive assistance from our customer support. If damages are incurred by any party due to the use of unofficial software, the responsibility lies solely with its user. This includes impacting the game servers and therefore the accounts of other players. Since the risks of employing such third-party software are widely known, ignorance does not protect from consequences.

Your CipSoft Team

Dear Settlers,

It is hard to believe, but we are already nearing the first anniversary of The Settlers Online coming under CipSoft's wings. This has been a challenging, educational, and satisfying time for us all at once. Digging into such a storied project as TSO and keeping it running at the same time is a bit like wandering through a labyrinth: Sometimes you hit a dead end and have to turn back, progress seems to crawl to a halt, and creating an accurate map to navigate by is a frustrating process that requires much effort.

Steps like the server migration, integration of MultiPayer, fixing historical issues, and the upcoming switch of the account system are not exactly exciting, but they are an important foundation for our future plans with TSO. To build this future, we have doubled the headcount of the developer team working on TSO since the takeover and are continuting to look for reinforcements. Of course, growth does not magically result in new content sprouting out of the ground: Onboarding new members and creating efficient structures consumes time and energy without leading to results that are immediately visible to you.

It is within this context that we want talk about our goals for 2026, the scope of which may appear rather humble to you. But what we want to avoid is promising too much, too quickly. We want to be realistic and take our time laying those important foundations, giving us the best possible starting point for the future.

In the wake of the account migration, we want to reactivate some existing functions that had to be disabled during the takeover phase and give the homepage a thorough rework. Aside from a more modern and user-friendly design as well as strengthened security, we are mainly aiming for performance gains in this area, which will be to everyone's benefit. The forum will remain as it is for now, though we are aiming to modernize it in the future.

You can expect the entire annual event calendar to play out as usual, though we will continue to sprinkle in some of our own flair to keep things fresh. In addition, we remain committed to fixing known issues and improving the game's performance. For example, we recently exorcised the tech demons possessing Brohmann, the Raider, making him usable without any danger to the contents of your star menus at last.

In regards to new features, we have put one of your biggest wishes at the top of our priority list: the mass sending of specialists. We are currently evaluating all the existing concepts and suggestions around this function and plan to make whichever we end up choosing the first new feature we develop.

When it comes to substantial additions of fresh content, we will have to ask you for more patience. Of course, that does not mean that we do not have a couple of smaller surprises up our sleeves that you can look forward to.

Thank you for your continued support!

Your CipSoft Team

Dear Settlers,

As part of The Settlers Online's transition to CipSoft, we have already announced a switch of the game's login system away from Ubisoft Connect to an account system dedicated to TSO in order to ensure secure and stable access to the game for the future. We have worked on this process over the past weeks and are now ready to take this step together with you.

We will start off with the United States of America on March 4, followed by all other territories on March 11. The homepage may be unavailable for a few minutes during the rollout between 09:00 and 09:30 CET. From that point onward, you will have the opportunity to migrate your TSO account from Ubisoft Connect to CipSoft.

We have made this process as seamless as possible: After logging in as usual by clicking the Ubisoft button on the login page, navigate to your profile on the homepage and select the option that allows you to migrate your account. Upon choosing this step, all you have to do is enter your email address and create a new password. After confirming your agreement to the terms of service and acknowledging the privacy policy, you will have successfully migrated your account and will be able to use it to access the game. We have prepared a step-by-step guide to this process in the forum. Once you have switched over to CipSoft's system, you will no longer be able to use your Ubisoft Connect account to log in and play TSO. Naturally, this will not impact your Ubisoft Connect account in any other way.

In case you are playing in several territories, be aware that you will have to migrate your account separately for each region. Please note that after the transition, the top bar on the homepage will once again display your player name if you are logged in, which could be different from the account name shown there now.

While logging in via Ubisoft Connect will remain possible for some time, the system will be completely decoupled from TSO in the future. We will give you a heads-up before the game becomes inaccessible through Ubisoft Connect, but we are kindly asking you to take part in the transition process as soon as you can to avoid any potential issues down the line.

We would like to thank you for your patience and understanding up to this point and, once more, warmly welcome you to CipSoft!

Your CipSoft Team

Dear Settlers,

As the year draws to a close and the holiday season approaches, many of us are starting to slow down and take a moment to reflect. It is a good time to look back on the past months, since it has been quite an eventful year for The Settlers Online.

When CipSoft took over the development and operation in spring, a period of transition began for all of us, and with it also a time of getting to know each other. Step by step, we worked towards migrating the game and integrating The Settlers Online into our infrastructure, so that we can then fully focus on maintaining and developing the game further. Along the way, we had to overcome some obstacles and turbulences, but we made it together: The Settlers Online has successfully arrived at CipSoft.

Therefore, we would like to welcome you and The Settlers Online once again to CipSoft and thank you for your support. Your enthusiasm for the game, your openness, and your interest in its future have encouraged us. And your patience and understanding carried us, especially during the challenging server migration, when things did not always run smoothly.

As a small token of our appreciation, we have sent each of you a welcome package. Among other things, it contains three Royal Restitution buffs, which you can activate on your home island to grant yourself effects similar to the Prestigious Friend Buff for one day.

To collect the package, log into the game until February 02, 2026, 09:00 CET. We hope you enjoy it.

We are now looking ahead to a new year full of opportunities. We are determined and ready to focus more closely on developing the game, as well as on your wishes and needs, so that together we can preserve The Settlers Online as the special and unique place it is.

We wish you a wonderful festive season and a great start to 2026!

Your CipSoft Team

Dear Settlers,

Following yesterday's final migration of the game worlds, the process of the integration of Settlers Online into our payment system MultiPayer was also successfully completed. 

Not much has changed for you. You will find the Shop in the same location, and you will be guided through the payment process step by step, just as before, too. There are also no changes regarding available payment methods. Local payment methods can be found under aggregators such as Adyen, Paymentwall and Xsolla. 

To celebrate this milestone, there is a Happy Hour until Sunday, November 30, 00:15 CET. 

Please report any issues that may occur to our customer support team at: [email protected]

Thank you very much for your support!

Your CipSoft Team