Dear Settlers,

Due to a time zone issue, the Halloween Event starts on October 29 at 09:00 (CET) on already migrated game worlds. We apologise for the incorrect information regarding the start time.

The times for the start of the removal phase as well as the complete deactivation are also 9:00 CET for already migrated worlds.

Your CipSoft Team

Dear Settlers,

As logging into the game currently still goes through Ubisoft Connect (Uplay), it is not possible for us, as an external partner, to offer the option to log in via Facebook on Ubisoft Connect in order to access The Settlers Online. The reason is that a different authentication mechanism is now required for the login process.

We are currently investigating whether it will be possible to reactivate the Facebook login at a later point in time. However, this review will take some time.

If you have previously logged in using Facebook, you can follow these steps to be able to log in to the game:

1. Log in to your Ubisoft account directly via Ubisoft Connect using Facebook.
2. In your account information, you will find the email address that is linked to your Ubisoft account.
3. If you still have access to this email address, you can request a new password via the menu Security → Password → Change. An email will then be sent to this address. Follow the instructions.
4. Once you have set a new password, you should then be able to log in to The Settlers Online using your email address and this password, without Facebook.

We apologise for the inconvenience caused.

Your CipSoft Team

Dear Settlers,

The recent issues with purchasing Gems in all already migrated territories have been resolved.

We apologise for any inconvenience this may have caused you and thank you for your patience.

Your CipSoft Team

Dear Settlers,

The migration of the following game worlds will take place soon: Germany.

While they are being migrated, these game worlds and their website will be temporarily unavailable. Afterwards, the forum will remain deactivated for a short time.

MAINTENANCE This is the current plan, although it may be subject to short-term changes due to various dependencies! Day: Monday, October 27 - Tuesday, October 28 Game Worlds: All 14 German game worlds Start: Oct 27, ~ 08:00 CET End: Oct 28, ~ 24:00 CET Adventures & Premium: Times will be extended

Please note that we will have to disable the PvP ranking and voucher redemption for all players throughout the entire migration phase.

To avoid any impact on the Halloween event, we will pause the migration for the duration of the event after the transfer of the German game worlds has been completed.

We are aware of the issue that messages from players whose accounts were deleted during the migration have disappeared on migrated game worlds. This includes trade messages from those players. We are already investigating this together with Ubisoft and are looking for a solution.

Your CipSoft Team

Dear Settlers,

On Friday, October 24, a new game version will be deployed. During the implementation of the update, the game will be unavailable.

• Day: Friday, October 24
• Game Worlds: All international game worlds (except for German worlds)
• Start: ~ 08:00 CEST
• End: ~ 14:00 CEST
• Adventures & Premium: Times will be extended

This update includes the technical implementation of this year's Halloween Event. The start of the event is currently planned for Wednesday, October 29, 10:00 CET.

Your CipSoft Team

Dear Settlers,

The migration of the following game worlds will take place soon: United Kingdom.

While they are being migrated, these game worlds and their website will be temporarily unavailable. Afterwards, the forum will remain deactivated for a short time.

MAINTENANCE This is the current plan, although it may be subject to short-term changes due to various dependencies! Day: Thursday, October 23 Game Worlds: United Kingdom (UK), Newfoundland (World 1) United Kingdom (UK), Northisle (World 2) United Kingdom (UK), Sandycove (World 3) Start: ~ 07:00 CEST End: ~ 20:00 CEST Adventures & Premium: Times will be extended

If you encounter any new issues or problems on these game worlds after their migration which may be related to the migration, please describe them in the thread: CipSoft Migration Live Game Worlds: Technical Issues.

Please note that we will have to disable the PvP ranking and voucher redemption for all players throughout the entire migration phase.

Your CipSoft Team

Dear Settlers,

The migration of the following game worlds will take place soon: France.

While they are being migrated, these game worlds and their website will be temporarily unavailable. Afterwards, the French forum will remain deactivated for some time.

MAINTENANCE This is the current plan, although it may be subject to short-term changes due to various dependencies! Day: Wednesday, October 22 Game Worlds: France (FR), Terres d'Ambre (World 1) France (FR), Les Plaines d'Helios (World 2) Start: ~ 07:00 CEST End: ~ 20:00 CEST Adventures & Premium: Times will be extended

If you encounter any new issues or problems on these game worlds after their migration which may be related to the migration, please describe them in the thread: CipSoft Migration Live Game Worlds: Technical Issues.

Please note that we will have to disable the PvP ranking and voucher redemption for all players throughout the entire migration phase.

Your CipSoft Team

Dear Settlers,

The migration of the following game world will take place soon: Netherlands.

While its being migrated, this game world and its website will be temporarily unavailable. Afterwards, its forum will remain deactivated for a short time.

MAINTENANCE This is the current plan, although it may be subject to short-term changes due to various dependencies! Day: Monday, October 20 Game World: Netherlands (NL), Woestewoud (World 1) Start: ~ 08:00 CEST End: ~ 16:00 CEST Adventures & Premium: Times will be extended

If you encounter any new issues or problems on this game world after its migration which may be related to the migration, please describe them in the thread: CipSoft Migration Live Game Worlds: Technical Issues.

Please note that we will have to disable the PvP ranking and voucher redemption for all players throughout the entire migration phase.

Your CipSoft Team